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David Badke
Known Participant
December 2, 2019

P: Save As PNG format deletes all metadata

  • December 2, 2019
  • 18 Antworten
  • 2122 Ansichten

Photoshop 2020 (21.0.1) I posted this problem on the Adobe Support Community forum on Nov 8, with no resolution (original post). I also emailed Adobe Care but after one irrelevant response they are ignoring me. So I am trying the same post here.

Original post:


My Photoshop workflow is: Add metadata as a sidecar file to the NEF raw file (using ACDSee); open NEF file in Photoshop camera raw; do some edits; open image; save as PSD; do whatever to the image in Photoshop; Save As .png format for Web use. In Photoshop 2019 this retained all metadata and saved it in the .png file. In Photoshop 2020 this deletes all metadata - EXIF, IPTC, GPS data, camera data, everything except the Photoshop-specific tags. Doing the same but saving as JPEG retains all of the the metadata.

When I installed the 2020 update I retained the Photoshop preferences, but removed the 2019 version.

In Photoshop 2020 all of the metadata is visible in File -> File Info, and is saved in the .psd files (i.e. visible to external programs like ACDSee). I can also export the XMP file from File Info and all the data is there. It's just saving as .png that loses the metadata. Export (both Quick Export and Export As) as .png also loses the data.

This makes Photoshop 2020 useless for me, since I don't want to save as JPEG. I have re-installed Photoshop 2019, and it works as it should.

What is going on here??? Is there some setting I need to change in Photoshop 2020 to get it to save metadata in .png files? Or is this another bug?

Note: Windows 10 (latest), Photoshop 21.0.1 update.

David




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18 Antworten

Stephen Marsh
Community Expert
Community Expert
April 14, 2024

@RLBoston – I'm on an Intel Mac (Monterey 12.7.4) running Ps 2024 (25.6.0) and all metadata is retained when using Save As to PNG.

Known Participant
April 13, 2024

This is broken again in 25.6.0. No meta from the orginal photo means not using this format. 

David Badke
Known Participant
February 19, 2020
It is working as expected in 2020.1.0 release.
Legend
February 19, 2020
This should be fixed in the 21.1 update that went out last night.
Legend
January 22, 2020
This release is just for macOS hardening and the top windows crasher. There are a couple of forthcoming updates that will address more customer reported issues in the very near future.
David Badke
Known Participant
January 22, 2020
No, I am not using Bridge. I am using Photoshop 2019, which actually works. I won't be using Photoshop 2020 until this is fixed.

I am well aware of the need for testing - I used to be a computer programmer, so I know how our clan screw up. I am also aware that this is not a high-priority item for Adobe, though it should be a simple fix.
PECourtejoie
Community Expert
Community Expert
January 22, 2020
David, I understand your frustration... Even if the team had found the solution, they need to test it, to make sure that it does not create further issues.
In the mean time, are you using Bridge to copy the metadata from one file to the other?
David Badke
Known Participant
January 22, 2020
Not fixed with Photoshop 21.0.3 update (Adobe Photoshop Version: 21.0.3 20200115.r.91 2020/01/15: 21f283574f6 x64).
Legend
January 15, 2020
It's being worked on.
Earth Oliver
Legend
January 15, 2020
just an FYI, but some of us have been waiting years, if not decades for bug fixes. Hopefully they fix your issue soon, but who knows what really caused it to break in the first place...