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Participating Frequently
November 14, 2014

P: Scanner driver problems in Photoshop CC and CC2014 on MacOS

  • November 14, 2014
  • 27 replies
  • 876 views

Please update scanning method for MAC with Photoshop CC or CC2014. (Currently cannot scan directly anymore from my Epson Perfection 4490 Photo scanner to Photoshop. It used to be so easy. Now I have to use Epson or Mac to scan, save as TIFF, and then open in Photoshop. Very clunky and time consuming. Not a solution.) Please fix this glitch.

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27 replies

jpachnerAuthor
Participating Frequently
November 15, 2014
So nothing to be done really. Seems the issues are interlinked, it seems. Hope they are worked out with Apple soon. It used to work so easily and hoping it can be that way again. Thanks.
Inspiring
November 14, 2014
Photoshop CC also supports Apple's ImageCapture drivers, but it only allows a single scan per session (due to an Apple issue that we are trying to work out with Apple).
jpachnerAuthor
Participating Frequently
November 14, 2014
I did ask Epson if uncoils do that and was told no. Adobe said the same ninjabe to scan, save and then open.
Legend
November 14, 2014
There shouldn't be a difference between scanning with the standalone software or from the TWAIN interface. As I stated above, it's the same software except that opening the scanner interface locks up Photoshop from use while it's window is open. You should be able to configure the standalone Epson software to automatically save the file as TIFF and open it in Photoshop.
Legend
November 14, 2014
There is a Mac TWAIN plugin on the link I provided.

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
jpachnerAuthor
Participating Frequently
November 14, 2014
Yes Epson has a TWAIN driver and it's downloaded. In addition, the TWAIN plug-in for PS is installed. I have talked twice today with tech support and am told that the CS6 plug-in only works with PC, not with Mac, which was an unpleasant surprise. I don't like the extra step of scanning in one software, saving the file and opening it in another. Also there is a color quality difference that's notable, with PS being far superior to Epson. It was easy for many years but now it's a pain.
Legend
November 14, 2014
Does the 4490 have a TWAIN driver?

Do you have the TWAIN plug-in installed for Photoshop?

http://helpx.adobe.com/photoshop/kb/t...

(The CS6 plug-in should work in CC)

Personally, I do all my scanning in the background with the stand-alone scanner software. All TWAIN really does is call that software, so there’s no quality difference, plus you’re not locking Photoshop up just to doing scanning. You can retouch and edit images in Photoshop while you scan in the background – which I find is far more efficient.