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Inspiring
December 9, 2018

P: Shake Reduction crashes

  • December 9, 2018
  • 104 replies
  • 2398 views

I have two 16gb RAM computers, and on each using Photoshop CC 2019 with the .01 update, when using Shake Reduction in Sharpening, it inevitably seizes up then crashes the program. In addition, when I am asked to file a report, my email address is always reported as wrong when it is the same one Adobe uses to reach me.

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    alanber
    alanber
    Known Participant
    March 13, 2019
    Still crashes in windows 10 for me in the .04 release.
    P
    perg86185128
    Inspiring
    March 13, 2019
    I have also started using the new Topaz AI Sharpen and on some images it works so much better than Shake Reduction. OK, it runs very slowly but sometime it can really save an image!
    Olaf Giermann
    Community Expert
    Olaf GiermannCommunity Expert
    Community Expert
    March 12, 2019
    Still crashes each time in 20.0.4 on High Sierra. Just to add a confirmation.
    ---------Adobe Community Expert: "Gewusst wie, spart Energie." 😉
    Sean H [Seattle branch]
    Sean H [Seattle branch]
    Known Participant
    March 12, 2019
    I can prevent the crash by purging the PS memory after each file I shake-reduce and save. (ALT+File->About Photoshop CC purge method)
    [ ◉"]
    Sean H [Seattle branch]
    Sean H [Seattle branch]
    Known Participant
    March 12, 2019
    inception! a bug within a bug within a bug... 
    [ ◉"]
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    March 12, 2019
    Sorry to learn it's happening on Macs as well as Windows machines. It remains a problem through all of the iterations of PS 2019 .1-.4. Topaz's new AI sharpener does a great job, doesn't crash and integrates directly into PS as a plug-in, but it is a huge program and runs very slowly. Adobe keeps asking me to submit crash reports, but it seems to always reject my required email address, even though it's the one to which they send their requests.  
    Sean H [Seattle branch]
    Sean H [Seattle branch]
    Known Participant
    March 12, 2019
    yes, I get that ALL THE TIME. Usually on high-ram panos.
    [ ◉"]
    Sean H [Seattle branch]
    Sean H [Seattle branch]
    Known Participant
    March 12, 2019

    I am seeing constant crashes when using Shake Reduction. Have restarted the computer several times and the crashes continue. Sometimes I get a stall during the first kernel calculation. I can still move the window around and click on Cancel which does not kill the Shake Reduction window (this bug seems linked to choosing the hover preview window which initially opens over the sliders). Other times, it will run normally but crash entire PS when I apply I hit OK.

    mac High Sierra
    PS 20.0.4
    64GB DDR4-3000
    8700K 

    Files are around 40MP. They are all DNG from LR using Enhance Details debayer. 16-bit, prophotoRGB.

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000018
    Exception Note:        EXC_CORPSE_NOTIFY

    [ ◉"]
    J
    J453
    Legend
    March 8, 2019
    I wasn't able to find any crash logs from you. Please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html I can check and see if it's something on our radar.
    The Art of Retouching
    The Art of Retouching
    Inspiring
    March 8, 2019
    It appears that the Patch tool set to Content Aware crashes regularly too, on my PC. Anyone else experiencing that?

    I don't usually use it, but now that I need to, I can't. This is annoying beyond words.
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