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Inspiring
December 9, 2018

P: Shake Reduction crashes

  • December 9, 2018
  • 104 replies
  • 2399 views

I have two 16gb RAM computers, and on each using Photoshop CC 2019 with the .01 update, when using Shake Reduction in Sharpening, it inevitably seizes up then crashes the program. In addition, when I am asked to file a report, my email address is always reported as wrong when it is the same one Adobe uses to reach me.

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104 replies

Inspiring
January 30, 2019
Basically same problem.  I have a file recording my steps with screen shots, but see no way to attach it to this message.
johnm57411559
Participating Frequently
January 26, 2019
I've not been using the dread Shake Reduction filter but nevertheless I've had other Photoshop crashes: it's rather like the bad old days unlike the later rock steady updates. Occasional crash reports.
Inspiring
January 26, 2019
I am also facing the same problem. How can I get rid of from this problem?
It delays my photo editing process and can't finish my photo editing task.
https://clippingexpertasia.com/background-remove
kb8vih
Participating Frequently
January 26, 2019
I had the same issue on my laptop and my desktop. Desktop is Amd and my laptop is Intel. I updated both with the newest updates. I go to open ps version 2019 today on laptop and it just crashed. I couldn’t open a photo. So I gave up on 2019. All drivers are updated as well. I got so tired of the problems I uninstalled the 2019 version today on both computers. I went back to the 2018 version on both computers. No issue with that version.
Inspiring
January 25, 2019
I have the same issue, I've just posted a separate thread about the Crash Report not recognising my email address

https://feedback.photoshop.com/photoshop_family/topics/crash-report-form-says-invalid-email-address-...

Is it the same issue?
Inspiring
January 20, 2019
Brand new computer running Win 10 Pro. 32 gig RAM, 8 gig graphics card.
Consistently crashes when using Shake Reduction as well as Lighting Effects.
Extremely, EXTREMELY frustrating and time consuming!!
johnm57411559
Participating Frequently
January 19, 2019
Thanks Olaf for your reference to the "totally messed up Free Transform"; I thought it was me! A far more serious  problem than the Shake Reduction issue, which I now understand is  likely to be a Nvidia driver one. However I'm having problems getting an update that will work on my Mac for my geoforce GTX 680. C'est la vie...
Inspiring
January 19, 2019
> Every time the macOS-crashreporter comes up. Only once or twice the Adobe-crash-report-dialog. >

I've had that happen off and on, where only Apple's crash report was the one that I could count on popping up. But I'm not crashing my Mac, Olaf.

I know I used it fairly recently, but to me that could mean in the past 3 months or so. I'm absolutely terrible about guessing time.<G> I just ran it on a small file, an old snapshot—just one target area, so I wasn't increasing and decreasing the effect in another area—but it worked flawlessly. Maybe I just got lucky this time. Or maybe, even more likely, I'm not doing something you all are that would push it. I'm running a Mac with nVidia card, not AMD, and High Sierra, not Mojave. And like I said—a small file, nothing taxing. Just a rather blurry face to fix and not a lot of other detail to bother about.
Olaf Giermann
Community Expert
Community Expert
January 19, 2019
Very bad! This issue has to be solved! The filter is not needed as often as the totally messed up Free transform, but this is just another reason to teach people to NOT update to CC 2019. #verysadstory
Adobe already has my long standing bug-report for this very issue. In 20.0.2 now the filter really crashes Photoshop all the time. Every time the macOS-crashreporter comes up. Only once or twice the Adobe-crash-report-dialog. 
---------Adobe Community Expert: "Gewusst wie, spart Energie." 😉
alanber
Known Participant
January 18, 2019
AMD released today an updated driver for the pro series cards, 18.Q4.1.  Shake reduction still crashed.  Another crash report was sent.
Also, this new driver fixes according to the release notes color corruption in photoshop using 10bit.