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jeremyc944940
Participating Frequently
October 18, 2017

P: Shortcuts using Alt key aren't working correctly (e.g. Alt-Backspace)

  • October 18, 2017
  • 116 replies
  • 3811 views

I need to press Alt-Backspace two times in a row to get it to fill foreground color after updating to CC 2018 this morning. Is there a setting change I need to make or is this a bug? Thanks for a quick reply. This is a big part of my job as a comic book colorist and driving me nuts today.

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116 replies

Pete.Green
Community Manager
October 31, 2017
Josh, John, 1543696,

We are investigating, but that's all we can say concretely. Bugs have been filed, and they're being worked on by the team. 

There are more issues than the two mentioned here by 1543696, so we're doing our best to round them up.

Sorry for the annoyances caused by the keyboard shortcut and centering of placed images. We are definitely working to resolve them as timely as we can, but are not able to share any ETAs publicly. 

Hang in there, and feel free to use 2017 in the meantime if that makes the headache lessen, (though I wish I didn't have to offer that suggestion!).

Regards
Pete
Pete.Green
Community Manager
October 31, 2017
Josh, John, 1543696,

We are investigating, but that's all we can say concretely. Bugs have been filed, and they're being worked on by the team. 

There are more issues than the two mentioned here by 1543696, so we're doing our best to round them up.

Sorry for the annoyances caused by the keyboard shortcut and centering of placed images. We are definitely working to resolve them as timely as we can, but are not able to share any ETAs publicly. 

Hang in there, and feel free to use 2017 in the meantime if that makes the headache lessen, (though I wish I didn't have to offer that suggestion!).

Regards
Pete
Inspiring
October 31, 2017
I do NOT want a workaround... I want a fix for something that never should have been broken. I want real users to beta the software (hello, I'm volunteering) and not lab monkeys testing useless new features like Rich Tool Tips aka one of the first things I turned off (leave that nonsense to PS Elements).

Muscle memory alone makes any workaround useless... the only good news is that I have learned not to remove previous versions so that I can still keep working but this is ridiculous. The hotfix should have already been released so again... what is the holdup?
Participating Frequently
October 31, 2017
having to press it twice is the issue. it's not a workaround
Participating Frequently
October 31, 2017
Thanks for showing some solidarity, John v.  I feel like a lot of people in this thread are being far too complacent regarding this issue, and are being far too understanding and forgiving - simply willing to accept workarounds instead of a legitimate fix.  Adobe NEEDS to hear about the level of disenchantment and ill-will they are creating here.  On an individual level I choose to speak with my wallet, but on a professional level my employer puts me in a position where I unfortunately have to deal with this nonsense.
Participant
October 31, 2017
Josh I'm in agreement in regards to your rage and annoyance with Adobe's recent release.  I'm sure many of us would happily volunteer to test their work before release , sign NDAs etc to ensure our workflows are not interrrupted by Adobe's update.  I'm at odds as to why Adobe doesn't attempt such a program to ensure quality.  I too am open to alternative applications, but anything I try is lacking what I need in some areas.  
Participant
October 31, 2017
I've been using Mikael Eriksson's workaround that he mentioned earlier in the thread and it works well for me at the moment.  
Participating Frequently
October 31, 2017
I think it's clear that the issue is that they didn't test the software before they released the update.  There's no way this happened any other way.  They probably paid a bunch of temps $10/hr to specifically address  items on a checklist of the latest "features" to be added by the update.  Anyone who actually knows how to use the software would never have missed this.  They broke critical, basic functionality that has been in place for over 20 years.  It's an oversight of epic proportions and frankly it's inexcusable.  
Participant
October 31, 2017
Actually Affinity is a great cheap alternative, but anyway, I'm not sure that they don't care just because they have our money.  They have hoops to jump through; even with some insight into their type of business we don't have a crystal ball to see what the issue is on their end.  Maybe there are legal reason they can't make a statement, maybe they're close to releasing a fix.  I can't imagine how painful the testing process is for windows.  I don't know, do you? 
Participating Frequently
October 31, 2017
They have been completely silent on the issue other than the vague and noncommittal "we are investigating" canned answer they've copy/pasted in several locations.  It's been 2 weeks.  They obviously don't care.  Why would they care?  They already have your money and they know you don't have any alternatives besides GIMP, which is no real choice at all.   It's a very sad and difficult situation but unfortunately we have to either live with it or roll back.  It's painfully apparent that they have no intention to address this issue with any sort of haste - if at all.  The Adobe department managers and software engineers are probably rolling in piles of CC-generated cash while laughing at our misery in between drug-fueled brainstorming sessions where they draw up the next batch of useless bells and whistles.