Participating Frequently

P: Stops detecting graphics processor after image resize

Forum|Forum|5 years ago
August 10, 2020
47 replies
1268 views

Photoshop has no issue detecting my graphics processor on launch and through most prcoesses. However, if I resize a photo or image, there's a brief flash of white and I find that, if I go to Preferences/Performance, the graphics processor is no longer detected. Photoshop runs normally after this - I don't detect any slow-downs, etc. - but this only began happening with the update before last. I've never had this issue before and I've been using the same graphics card for a couple of years now.

Any ideas? My thought is that it's a bug in the latest iterations of the software...

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J

jimsistiAuthor

Participating Frequently

Hi Andrew - I rolled back the driver to a version where I know Photoshop was working properly (April 1 release) but now I'm seeing the same error (i.e. after image resize, PS flashes white and then no longer recognizes graphics card).

PS::Chuck

Adobe Employee

Hi Jim,

I notice you have very up to date drivers. Thanks for keeping your machine maintained! I see tons of reports with ancient drivers.

Searching online, I am seeing some issues reported with the 3110.7 OpenCL driver, so am wondering if there has been a regression.

Some questions to help us diagnose:

Do you recall if the GPU failure happened the first time you tried to use image upscale in the session?

Does it reproduce if you restart Photoshop?

Assuming you can reproduce it, if you go to preferences->performance->OpenCL and turn OpenCL off, does the problem persist?

Thanks,
Chuck.

A

Andrew_Sender

Participating Frequently

Hi Jim,
My colleague noticed your GPU is an AMD Radeon R7 250 Series. Can you please try reverting your GPU driver to an older version?

Sincerely,
Andrew

J

jimsistiAuthor

Participating Frequently

Thanks, Andrew. Please let me know if you find out anything.

A

Andrew_Sender

Participating Frequently

Thank you for the printouts! I created an internal ticket with the GPU team with these details. I'll be sure to follow-up on this. Thank you again.

J

jimsistiAuthor

Participating Frequently

You're right- it might be worthwhile just waiting for the inevitable bug fix. 🙂

D

dgrainger

Participating Frequently

Possibility (1) Photoshop's new changes advanced.
Possibility (2) Your computer did not advance.

You can fix either one: (1) Downgrade to prior version
(2) Upgrade computer, add RAM and consider new Video card
(1, 2) wait to see what an Adobe staffer might know about work
arounds or adjustments to settings. I would do that last one before spending any $$.

J

jimsistiAuthor

Participating Frequently

No doubt about the RAM but I've been fine with 8 GB and the kind of work I do with PS. This issue didn't crop up until the latest PS updates. I also updated the video card driver, too. Being an Occam's Razor kind of guy, I'm thinking it's related to either of those new circumstances.

D

dgrainger

Participating Frequently

Well, I think that Andrew Sender will jump back in, perhaps after the weekend! I have experienced that as new versions come out things like updating video drivers and have a lot of RAM make a big difference.

J

jimsistiAuthor

Participating Frequently

It's a desktop machine.

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