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Participating Frequently
August 10, 2020

P: Stops detecting graphics processor after image resize

  • August 10, 2020
  • 47 replies
  • 1268 views

Photoshop has no issue detecting my graphics processor on launch and through most prcoesses. However, if I resize a photo or image, there's a brief flash of white and I find that, if I go to Preferences/Performance, the graphics processor is no longer detected. Photoshop runs normally after this - I don't detect any slow-downs, etc. - but this only began happening with the update before last. I've never had this issue before and I've been using the same graphics card for a couple of years now.

Any ideas? My thought is that it's a bug in the latest iterations of the software...

47 replies

Participating Frequently
August 15, 2020
just had another thought on this. If the computer is a laptop, it would be sharing system RAM with video, which make available RAM for OS and applications even smaller
Participating Frequently
August 15, 2020
I defer to Andrew Sender, who is an Adobe person; I am a user... for what it is worth, I have 32 gigs of RAM in my PC and sometimes have to pause what I am doing and shut down all the many iterations of my browser (Chrome) to free up RAM. Things do get weird when I forget to do that periodically. You only have eight gigs installed.
jimsistiAuthor
Participating Frequently
August 15, 2020
My memory usage settings are:

Available RAM: 7422 MB
Ideal Range: 4082-5344 MB
Let Photoshop Use: 5195 MB (70%

That was the default on install and probably always has been since I've never changed it. I also have never had this problem and I've been using PS since Photoshop 6.

It's also probably useful to note that this problem doesn't happen if I resize using the "Fit To" presets. In other words, if I choose to resize a photo that starts at 4032 x 3024 pixels at 72 dpi by using the 8 x 10 at 300 dpi preset (which sizes it to 2400 x 1800 @ 300 dpi), there's no problem at all. PS still recognizes my graphics card and all is well. However, if I manually put in those numbers, I get the problem (screen flashes white for an instant, the photo resizes, but PS no longer recognizes the graphics card.) This behavior only began, incidentally, after the update before last. Historically, I've never had this problem and have been using this same machine for the last couple of years.

Should my memort settings be different than they are? Interested in your further thoughts.
Participating Frequently
August 15, 2020
Jim, et al: I may be misinterpreting what I see in the System information, but here's my observation. Installed RAM 8,130, Memory available to Photoshop 7,423 which is a little over 91% even though further down it says that 70% is allocated.  If it really IS 91% then your OS is probably having to swap to disc or some other function has to, and things crash...

Built-in memory: 8130 MB
Free memory: 5196 MB
Memory available to Photoshop: 7423 MB
Memory used by Photoshop: 70 %
Participating Frequently
August 15, 2020
I have exactly the same issue here. I have very powerful machine, but if I resize a little image (for exmple, from 200x200px to 1000x1000px) the GPU stops to work and the scrubby zoom or rotation stops to work and I have to restart PS
jimsistiAuthor
Participating Frequently
August 14, 2020

Participating Frequently
August 14, 2020
Hi Jim,
Can you please provide your Help -> System Info, for both before and after the image resizing?

Andrew