P: Stuck at Initializing Video Export

Hello, I have this issue, it seems to have just started for me after upgrading PhotoshopCC to v20.0.6
I try to export a video (an image sequence) using the Render Video button at the bottom left. The "Initializing Video Export" progress bar goes to 100% and stays there, I let it run overnight. 

Please advise.
Thanks,
Michael

Hi Carlo,

I'll email you about setting up a screen share.

Thanks,
Hannah

Hi Hannah,

I updated my PS version as you suggested. After restarting my PC and opening Photoshop,  I am still having the issue when loading an MP4  video or a PSD file with a video component.

When importing a video I am getting the  : "Initializing Video Export" message and gets stuck at 80%

When opening a PSD document with a video component I am getting the : "Preparing Smart Object" message and gets stuck at 10%

Please help. Thanks.
Carlo

Hi Hannah,

I updated my PS version as you suggested. After restarting my PC and opening Photoshop,  I am still having the issue when loading an MP4  video or a PSD file with a video component.

When importing a video I am getting the  : "Initializing Video Export" message and gets stuck at 80%

When opening a PSD document with a video component I am getting the : "Preparing Smart Object" message and gets stuck at 10%

Please help. Thanks.
Carlo

Hi Marcus,

Sorry you're having trouble. The folder where you find the file is irrelevant. You're looking for a null copy of Trace Database.txt anywhere on your system -- the files I mentioned are just suggestions as to where to look, so basically look in ALL subfolders, regardless of the version.

Another possibility is a zombie process is preventing your render. If you close Photoshop and pull up the activity monitor and see a copy of dynamiclinkmanager running, end that task.

Either of those workarounds should get video running for you again, but if they don't email me and we can set up a screen share.

Thanks,
Hannah

Hi Hannah,
I've got these same issues continuing after looking at the workaround. Oddly neither of the the 2 library files you highlighted were v10.0. One was 6 the other 8... Please can you help?
Thanks
Marcus

Hi Hannah,
I've got these same issues continuing after looking at the workaround. Oddly neither of the the 2 library files you highlighted were v10.0. One was 6 the other 8... Please can you help?
Thanks
Marcus

I am having the same problem. I only have 15 layers and it gets stuck at around 80%. It worked fine in Photoshop CC 2017, but the same exact thing that the OP said is happening to me in Photoshop CC 2018

Hi Dave,

May I take a look at your machine? I sent you an email to see if we could set up a screen share.

Thanks!
Hannah