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P: "To use Creative Cloud Libraries please update the Creative Cloud Application"

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Hello !
Today when I opened my PC I was notified that the Creative Cloud Desktop Application needs to be updated.
I clicked on update, waited for it to finish and sadly it ended up with an error and I had to use Creative Cloud Cleaner Tool to uninstall it. It has uninstalled successfully..
After reinstalling it, Photoshop no longer sees my libraries. I have tried all the help links from adobe help website to fix the sync, delete sync file, sign in, sign out.
Nothing works, I cannot see my libraries inside photoshop.
I get the message in the title: "To use Creative Cloud Libraries, please update the Creative Cloud Application.

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CristianC25Author

Known Participant

I'm pretty much upset on this issue. Reinstalling Photoshop doesn't fix it either. I cleaned everything. The CC and PS simply refuse to communicate.

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CristianC25Author

Known Participant

No, I haven't. It was kinda of solved until latest Creative Cloud update. Right now libraries are again not working and are giving me the above message. I didn't post anything else because I was waiting for a reply if it ever comes.

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RosaPerry

Inspiring

Hi OmiVT

I think the problem still exists. I have had succes with moving the folder to my desktop but as yet not had a permanent fix to the problem.

Cheers
Rosa

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Rosa

F

FeedbackCommunityMember

Inspiring

Hi, I'm having the same problem too. Moving "CC_LIBRARIES_PANEL_EXTENSION_2_14_207" worked for a while then "To use Creative Cloud Libraries please install the Creative Cloud Application" started appearing again. I've tried moving the 2_14_207 folder to my desktop again but it didn't work. I've also tried uninstalling and reinstalling my cc app and it still didn't work. I really don't know what to do 😞

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F

FeedbackCommunityMember

Inspiring

Hi Cristian, were you able to solve the library issue?

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CristianC25Author

Known Participant

No problem, my pleasure to help. I hope we finally fix the main problem with CC too.

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Hannah Nicollet

Community Manager

Thanks for sharing those steps here Cris.

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CristianC25Author

Known Participant

These steps solved the appearance of the GPUCache on the desktop. https://forums.adobe.com/message/10492296#10492296

The first problem still persists.

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CristianC25Author

Known Participant

Hello,
Thank you for your patience and help.
I saw your reply in U2U forum, I didn't know it was you. I replied there about the GPUCache.

1) I have received pretty much the same error, yes. (EDIT) This time it says "To use Creative Cloud Libraries please install the Creative Cloud Application" instead of "Update" the Creative Cloud Application.
This time I receive the same error with the workaround in place. (2_14_207 folder moved to my desktop)
2) Yes, here is a screenshot with the Properties | Details of the app. RackMultipart2018070942859trd2-a1977329-c739-4ac7-af88-16a35db565e5-139582162.png

RackMultipart2018070942859trd2-a1977329-c739-4ac7-af88-16a35db565e5-139582162.png

RackMultipart201807091084441da-68668e31-d787-4512-93ac-96a33f8cf55c-86853281.png

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SG...

Adobe Employee

Hi,

Yes, we are. I have replied in the U2U forum on the GPUCache issue (but don’t have an understanding of the root cause yet).

When you had/have the 2_14_207 extension in the installed location, did/do you see the same original error?

Can you go to C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe and tell me the version that’s reported either in the tool tip or under Properties | Details?

thx,
steve

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