P: "To use Creative Cloud Libraries please update the Creative Cloud Application"

Is anyone still following this thread? The problem isn't fixed and there's a 2nd problem now with that GPUCache folder appearing on desktop when you start Creative Cloud App.

Hello!
I'm bringing bad news again.
Creative Cloud failed to update again today.
During update It was asking me to replace some folders. Clicking yes or no didn't do anything but to corrupt the update of the application.
Then I ended up with a GPUCache folder on my desktop and with Creative Cloud refusing to load. Same as before. I guess I have to uninstall it again, my God...this is such a pain.
(EDIT); I've used the cleaner tool again and reinstalled the latest version from the Adobe Creative Cloud website - download button. It reinstalled successfully and now the version number is 4.6.0.384
(EDIT2) I have removed "CC_LIBRARIES_PANEL_EXTENSION_2_14_207" again and this time no longer makes the Creative Cloud library work inside Photoshop. Gives same error as before.

An additional bug or problem. Starting Creative Cloud now creates a GPUCache on my desktop everytime.
Others have encountered this problem also and have posted here: https://forums.adobe.com/thread/2511010

I was having the *exact same* issue this week as "Rosa" and "CristianC25" and it started at the same day as them.

Following Steve's method fixed the problem for me too.

Thank you.

You're delightful, Rosa. Thanks for your patience. Glad Steve got your library going again.

Hannah

Hello Steve,

I've also performed the above change and moved the folder "CC_LIBRARIES_PANEL_EXTENSION_2_14_207" to my desktop.
My Photoshop libraries are also now back to normal and working.
I am sorry for replying so late, I have a different timezone as well. I'm from Romania.
Thank you very much for your help, I will keep eyes on this thread for further messages from you as you mentioned.

All the best,
Cristian.

Thanks millions Steve. I'll keep you posted on any developments.

Cheers
Rosa

Thanks millions Steve. I'll keep you posted on any developments.

Cheers
Rosa

Hi,

There's a couple things that might happen. The first, and preferred, is that you get another Creative Cloud update notification and the install works this time around and everything is updated. Another option is to have you run a separate installer which patches a subset of things related specifically to the Libraries panel. I'll post back here when/if the second option becomes available and seems worth pursuing.

Kind regards,
steve

Hi Steve,

Thanks so much for your help. 

Wow, I'm glad I'm not a PS engineer! It's more involved than we, the customers realise!

I'm just grateful that Adobe employees like yourself and representatives like Hannah are so quick to respond to our issues and queries.

So, I guess once Adobe has a fix to get my system running the latest version of the Libraries panel, I will be notified through here?

Anyway, if needed down the track, I'm happy to do a screen share. 

Kind regards
Rosa

Hi Rosa,

I'm glad to hear that it worked.

I don't have all the pieces of the puzzle but can tell you a bit of the background. The library panel is an extension that relies on a few other components. Your machine had the 2.14.207 extension which was being loaded by Photoshop.

When the Creative Cloud update failed (which I don't understand the root cause), and you uninstalled and re-installed the 4.5.0.331 version, a file was removed. With that file removed, network connections that the library uses could not happen and you get the message about updating the Creative Cloud application.

You system still has the components that will allow the 2.13.141 panel version to work though. So by moving the 2.14 version out of the path, Ps now loads the earlier version and things are working again.

We are still investigating what happened with the update failure, so we can get your system back running the latest version of the Libraries panel. I don't think a screen share is needed at this time though.

regards,
steve