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P: "To use Creative Cloud Libraries please update the Creative Cloud Application"

Forum|Forum|8 years ago
June 26, 2018
57 replies
2666 views

Hello !
Today when I opened my PC I was notified that the Creative Cloud Desktop Application needs to be updated.
I clicked on update, waited for it to finish and sadly it ended up with an error and I had to use Creative Cloud Cleaner Tool to uninstall it. It has uninstalled successfully..
After reinstalling it, Photoshop no longer sees my libraries. I have tried all the help links from adobe help website to fix the sync, delete sync file, sign in, sign out.
Nothing works, I cannot see my libraries inside photoshop.
I get the message in the title: "To use Creative Cloud Libraries, please update the Creative Cloud Application.

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RosaPerry

Inspiring

Hi Hannah,

For sure. I'm in Australia, so need to work out a time.

My Libraries panel is back working in Photoshop as I took Steve's advice (below) and moved the panel extension to my desktop and that did the trick. Curious to know why though.

Regards
Rosa

Rosa

RosaPerry

Inspiring

SG...,

Hi Steve,

It worked! The Library panel is working as normal in Photoshop.

But why? I'm curious. I'm not computer techie enough to understand why. . .

Thanks so much.

Kind regards
Rosa

Rosa

SG...

Adobe Employee

Hi,

There is a quick change to try that should get your Libraries panel back to working.

1) Quit any running Adobe CC applications (Photoshop, Illustrator, After Effects, etc.)
2) go to the location below and move the complete 'CC_LIBRARIES_PANEL_EXTENSION_2_14_207' folder to your desktop

C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\

3) relaunch Photoshop

Let us know how things go.

regards,
steve

Hannah Nicollet

Community Manager

Rosa & Cristian,

It looks like this issue might be caused by a version incompatibility between some of your library components. I'm still looking into how we get it resolved though -- would you be available to do a screenshare sometime tomorrow to get some info off your computer Rosa?

Thanks for your patience!

Hannah

RosaPerry

Inspiring

Hannah, I've gone through the steps in the link above.

All that it achieved was to restore my Creative Cloud Libraries folder after deleting it as instructed in the first steps in the above link.

I have found the CC Library Panel log files if that could be of help.

The only thing I can think of that perhaps coincided with this CC Library problem was the my Malwarebytes updated to a new version. That could be just coincidental though.

Thanks
Rosa

Rosa

RosaPerry

Inspiring

Can't download to PC via browser but I found all the files in :

C:\Users\Your Name\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS

Rosa

CristianC25Author

Known Participant

I don't know about getting files from browser library. I don't have PSD files there, I only have colors and a few brushes there and I use the color code displayed next to the color to copy it to my photoshop to get the needed color for my work.
Try selecting the file you need and go to the top right where is a menu named Actions try to send that file or see if a download button is there. 😞

RosaPerry

Inspiring

Oh that makes sense. I'm done with mucking around in my PC. I'm not that confident changing and deleting stuff behind the scenes. I would hate to do something I shouldn't have done.

I've just had a message that my Create Cloud App has been updated to the same version I had before. Mmmm.

How do get the file from your library from browser into Photoshop on desktop?

I've got synced files with CC on my desktop but my Library has a folder with items that were created in Library in Photoshop and I've tried to download from web browser but can only move or copy to another folder.

Rosa

CristianC25Author

Known Participant

Hello!
No other news. I'm using libraries through web browser.

Also in order to uninstall creative cloud, you also have to end its own running processes from task manager. It's a bit tricky, that's why the uninstaller fails.
Also look up for Creative Cloud Cleaner tool https://helpx.adobe.com/creative-clou...

RosaPerry

Inspiring

I forgot to add this

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Rosa

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