Participant

P: Unknown error when saving GIF

Forum|Forum|5 years ago
April 6, 2020
39 replies
56085 views

Hi I am trying to save my layers as a GIF in Photoshop. The layers are JPEG files I've drawn myself so aren't from an existing video.

I am using "Export save for web" but everytime I try to save the file an error message pops up. It reads "Could not complete this operation. An unknown erro has occured."

I have tried reducing the pixel size so the image is now 566x800px, but that hasn't made a difference. The error message still appears.

Can anyone please help?

{updated title - PS-72959}

macOS

This topic has been closed for replies.

Show previous replies

K

Kiddy Bai

Participant

I have updated my photoshop to the latest version, and use photoshop in Imac, but the gif exporting still has an unknown error, could anyone help?

J

J453

Legend

This error can be caused by low memory. Engineering is working on a fix to provide a better error if Photoshop is out of memory.

M

MasonD

Participant

I'm trying to make a .gif from video frames. I used the import video frames function to load the frames into the PS interface, then the save for web (legacy) export option. I get this error whenever I attempt to either preview or save. I've tried the oldest & newest versions of PS available to me through AdobeCC. I'm using the 128 Dithering preset, and the source clocks in at 478 frames. The source file name, source folder, export file name, and destination folder are all alphanumerically titled. I have clear preferences on exit checked, PS is set to utilize my 1080ti, and am running a i7 9700k with 16gb of ram at 3200mhz, so I don't think it is a hardware issue.

Can anyone at all please help me in completing this task?

M

MasonD

Participant

Additionally, I've tried increasing the amount of ram available to PS, lowering the output aspect ratio from 1920x to 1280x, moving the destination folder to a different drive (both are NVMe), changing dithering type, interlaced and progressive framing, all to no avail.

S

Sean5C51

Inspiring

Same issue here even after updating MacOS to 11.5.2 Big Sur this morning and using PS 22.5 (Both latest versions). In other words, even PS versions beyond what the versions when this stupid issue started appearing which probably means Adobe didn't even bother fixing this major issue before updating the overall software.

My iMac is more than compatible to use the latest version of PS:
iMac: 2017 5K iMac

Processor: 4.2 GHz Quad-core Intel Core i7

Memory: 16 GB 2400 MHz DDR4

Graphics: Radeon Pro 580 8 GB

If I'm mistaken, please let me know that this issue has been fixed for PS 22.5.

J

J453

Legend

Does this happen for every file you try to save out of Save for Web? Or just animated GIFs? Do you have a PSD file you can consistently reproduce the problem with? If so, could you please share the file so we can try it? (URL/link to CC files or Dropbox)

D

defaultjvsc1af37qjy

Participant

Ive had this same problem before and couldnt figure out how i fixed it. While in the save for legacy browser i reduced the width and height from 100% to 40% and it saved as it should, it was fairly lo quality anyway so i cant see the difference.

Its kinda stupid because should require barely any ram but it worked for me.

H

HELALmhu

Participant

After trying hard, I had been able to save my gif file by reducing the gif image resolutions. It was 2700x2400 in resolution before and after I turned it into 1920x1400 the file saved perfectly without any trouble.

Regards,

M.Helal

C

Cookiesaregood

Participant

I didn't find a straight up solution to the problem through the program, but I did find a solution.
What I did is export the file through Photoshop as a MP4 file, and then use an external site to convert the MP4 file into a gif. It seems the size of the file determines if it will export as a gif or not through photoshop.
Abobe should get on this and fix it so we dont have to use external sites if they want to keep their customers, this is ridiculous.

R

reditvideo5EEC

Participant

Thank you so much Mohit for sharing:

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError /image

This article helped me solve my problem within few minutes.

A

allison.cruwys

Participant

Hey friends, I just tried replacing the name with a simple title "new gif" ... instead of the long title it had naturally.

Tried it 10+ times prior then this worked. Could have been a coincidence but worth a shot. This was based on another comment in this thread.

A

Anonymous

I am getting same issue and I have everything updated.
Is this ever going to be fixed?