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pbjam69199093
Participating Frequently
April 10, 2024

P: Update to access generative AI - Pop up appearing every few minutes older versions of Photoshop

  • April 10, 2024
  • 34 replies
  • 5220 views

I am receiving a pop up entitled "Update to access generative AI" that appears about 15 seconds after I first start Photoshop and a seemingly random interval of minutes thereafter. The first pop up will appear with or without my interaction, but the Photoshop window must be active. Intervals average about five minutes, and the shortest was 3 minutes and 6 seconds. The longest was about a half hour when I was multitasking with other programs.

 

Pressing the X only temporarily dismisses the pop up. Clicking on it causes the pop up to stutter for a moment before simply disappearing for another few minutes. It will also go away on its own after a few seconds before eventually returning.

 

I'm using Photoshop 24.3.0 20230316.r.376 37b4b38 x64 on Microsoft Windows 10 Pro Version 10.0.19045 Build 19045

 

I have tried:

-Turning off Rich Tooltips

-Resetting preferences

-Uninstalling and Reinstalling the same Photoshop version

-Upgrading to Photoshop 24.4.1 and downgrading to Photoshop 24.2.1

 

The only thing that worked was downgrading to an older version of Photoshop that I still keep on my computer (22.2), but my preference is to return to Photoshop 24.3 if at all possible.

 

Any insight is appreciated.

    34 replies

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    A
    Adobe Employee
    Anthony RL
    Adobe Employee
    April 17, 2024

    Thank you for reporting this issue. We apologize that this has persisted and have been disruptive to your work. We stopped the delivery of this notification April 10. However, for the change to take effect you will need to quit Photoshop  and relaunch so that the app can receive the change. Again we apologize for the inconvenience

    T
    trow125
    Participant
    April 16, 2024

    It's April 16 now, I'm using Photoshop 2023 at the latest version (24.4.0 for Mac), and I've gotten the notification three times in the last hour or so. It's driving me bananas.

      Kelly Bauch
      Kelly Bauch
      Participant
      April 16, 2024

      It's still happening 

        liseljane
        liseljane
        Participant
        April 16, 2024

        As of 4/16 this issue is still happening. This is incredibly disruptive. I'm not planning on updating in the middle of a busy project - if anything this is making me not want to ever update. Please advise how to turn this off without updating Photoshop. And Adobe, please stop with the incessant nagging about using AI on all of us artists and photographers. 

          C
          C. Mushray
          Participant
          April 15, 2024

          The pop-up is still appearing, this time it waited 35 minutes from launching Photoshop before harrassing me with really small intervals (maybe a minute of two for the most extreme).
          I don't feel like updating now, i'm in the middle of a project. This thing is just so disruptive!

            D
            davidl66653657
            Participant
            April 12, 2024

            I'm at my wit's end with this. This issue started either yesterday or the day before. I am constantly being nagged to update to the latest version of Adobe Photoshop to access genAI tools. The update bubble pops up every 10 minutes or so and it's incredibly intrusive and distracting.

             

            I've tried various proposed solutions (from unchecking "Rich Tool Tips" in Photoshop's preferences to turning off "auto-update" in Creative Cloud's preferences) and nothing seems to work. Obviously, I could update and that would probably fix my issue except A. I'm not in a position to update Photoshop at this time and B. I don't even want these features.

             

            I've been paying for Adobe software since CS4 and a bug (feature?) that's this intrusive is frankly unacceptable from software that is supposed to be industry standard.

             

             

              P
              pbjam69199093Author
              Participating Frequently
              April 12, 2024

              So I've been drawing on 24.3 for about five hours now and haven't encountered the pop up yet. I did have to reinstall 24.3 since I removed it during all my troubleshooting the other day, though. It might be worth it to try un/reinstalling for anyone still seeing it.

              SteveBlacker
              SteveBlacker
              Participating Frequently
              April 11, 2024

              Still seeing the popup today.

                D
                danielk51125790
                Participant
                April 11, 2024
                Yes. I am still getting the constant pop up.
                D

                --
                Dan Kuenster
                Creative Director
                214 724 5954
                  P
                  pbjam69199093Author
                  Participating Frequently
                  April 11, 2024

                  Thanks for the follow up! I'll go back to 24.3 tomorrow and see if it works again.

                  A
                  Adobe Employee
                  Anthony RL
                  Adobe Employee
                  April 10, 2024

                  We apologize for any inconvenience that this issue has caused and thank you for your responses. We have addressed the repetitive notification issue and have implemented a solution. This will take effect tonight April 11. You may continue to see this issue today but please let us know if you continue to experience this tomorrow after 3aPT.

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