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Participating Frequently
April 10, 2024

P: Update to access generative AI - Pop up appearing every few minutes older versions of Photoshop

  • April 10, 2024
  • 34 replies
  • 5220 views

I am receiving a pop up entitled "Update to access generative AI" that appears about 15 seconds after I first start Photoshop and a seemingly random interval of minutes thereafter. The first pop up will appear with or without my interaction, but the Photoshop window must be active. Intervals average about five minutes, and the shortest was 3 minutes and 6 seconds. The longest was about a half hour when I was multitasking with other programs.

 

Pressing the X only temporarily dismisses the pop up. Clicking on it causes the pop up to stutter for a moment before simply disappearing for another few minutes. It will also go away on its own after a few seconds before eventually returning.

 

I'm using Photoshop 24.3.0 20230316.r.376 37b4b38 x64 on Microsoft Windows 10 Pro Version 10.0.19045 Build 19045

 

I have tried:

-Turning off Rich Tooltips

-Resetting preferences

-Uninstalling and Reinstalling the same Photoshop version

-Upgrading to Photoshop 24.4.1 and downgrading to Photoshop 24.2.1

 

The only thing that worked was downgrading to an older version of Photoshop that I still keep on my computer (22.2), but my preference is to return to Photoshop 24.3 if at all possible.

 

Any insight is appreciated.

34 replies

SteveBlacker
Participating Frequently
April 10, 2024

I can only speak for myself, but I don't think "in-app notifications" are necessary or a good idea in professional software. 

 

There's the CC app for that kind of thing.

PECourtejoie
Community Expert
Community Expert
April 10, 2024

Hi, I merged your thread with the main discussion on the topic.

Participant
April 10, 2024

How do get rid of, Update to access generative Ai, pop up?

Sameer K
Community Manager
Community Manager
April 10, 2024

Checking! @Ged_Traynor please check my direct message.

Participating Frequently
April 10, 2024

@Sameer K Thanks for looking into it. Hopefully there's a quick way to resolve this.

Ged_Traynor
Community Expert
Community Expert
April 10, 2024
Sameer K
Community Manager
Community Manager
April 10, 2024

I've shared this with the team to review. We're collecting reports about this specific in-app notification. 

 

Please upvote this post from the top if you see it, too. 

Thanks!
Sameer K

Participant
April 10, 2024

Hi there,

 

As of a few days ago this pop up continously appears every 10 minutes or so in the top right hand corner of my photoshop. How can I remove this without updating to the latest version - I am happy with the current iteration of the software I am using - where is the setting to remove this pop up??

 

Thanks!

Kevin Stohlmeyer
Community Expert
Community Expert
April 10, 2024

Correct 25.4-5 worked and 25.6 brought it back.

D Fosse
Community Expert
Community Expert
April 10, 2024

But it wasn't resolved. People are getting this in the latest version too.

 

What's uncertain, is how directly this older-version popup is connected to the full video tutorial that comes up in the new version. I have a hunch they are connected, and possibly triggered from the CC app.