Skip to main content
Robbie Khan
Robbie Khan
Known Participant
November 12, 2021

P: v23 crashes on the new Intel 12th gen CPU PC.

  • November 12, 2021
  • 85 replies
  • 18018 views

Fore refreence I upgraded my i7 6700K CPU to a new i7 12700KF which came out this month. Photoshop 2022 has been working perfect on the old CPU and only recently I got round to using Photoshop only to find it will not load images due to a crash bug on the new CPU system.

 

I can replicate this bug  so it is definitely a bug in the 2022 version of PS currently on the Creative Cloud. I can uninstall and reinstall and still get the same issue. This bug does not exist on Photoshop 2021 having done some testing with that too.

 

If I launch Photoshop 2022 and open any image, the app crashes with no error. Just closes itself.

If I go to Task Manager in Windows with Photoshop open and then manually assign affinity to only the P-Cores of the 12700K then I can load any image and work on them no problems at all. This confirms to me that Photoshop 2022 has an issue where it crashes when Intel thread Director and WIndows 11 assign Photoshop threads to the CPU and as some will be rsiding in the E-Cores, it seems to fall over there.

 

I am continuing to use Photoshop 2021 for now until this bug can be patched in 2022!

    This topic has been closed for replies.

    85 replies

    Show previous replies
    V
    Viktor K
    Participating Frequently
    November 21, 2021

    I've got everything installed via Creative Cloud. I've got the all programs plan. 

    Though following the instructions for the config file fix, I noticed that my Adobe file location is c/user/myname/appdata/roaming/adobe/adobe photoshop 2022/adobe photoshop 2022. The folder name I have doesn't include CC like the instructions do. I don't think it's relevant but maybe it is?

      Robbie Khan
      Robbie KhanAuthor
      Known Participant
      November 21, 2021

      It is strange indeed that the workaround works for some and not others, clearly another factor is at play with Photoshop for some folks. Do you have Photoshop installed via Creative Cloud or standalone etc? I'm on the Photography package for example.

        V
        Viktor K
        Participating Frequently
        November 21, 2021

        Hi, 

        This thread helped restore some of my sanity. I thought I was alone in this. 

        I recently upgraded from 7700k to 12900k and I'm experiencing these exact crashes that you're discussing. However, the txt-file fix doesn't work fully for me. Setting cpu affinity to cores 0-3 doesn't work either. With the txt-file, I can open up an image and perform a couple of actions, but photoshop is still unusable due to crashing. Previous versions work flawlessly. 

        The latest available update did nothing for me. 

        A
        Alan21859697wch2
        Participant
        November 21, 2021

        Same issue; Upgraded CPU/MB from 6600k to 12700k. Crashes to desktop 2 seconds after opening an image.

        H
        hakokoto
        Participating Frequently
        November 19, 2021

        I am wondering what's the update for, after update it still stuck on version 23.0.1 and not fix the issue.

        Only the txt file fix form @Mork Cubeman really works, Thanks.

        Mork Cubeman
        Mork Cubeman
        Participating Frequently
        November 19, 2021

        I should add that I tried the new version with and without the text file fix.

        Mork Cubeman
        Mork Cubeman
        Participating Frequently
        November 19, 2021

        Definitely not fixed for me with the new update or with the txt file fix.  The second crash allowed me to send an error report though.  First one crashed directly to desktop after changing tools.  Second crash happened immediately when I opened Photoshop.

          Robbie Khan
          Robbie KhanAuthor
          Known Participant
          November 19, 2021

          @jeeheon_cho  Do you mean in a new update or via the above workaround? The workaround for me so far has no further issues but still monitoring 🙂

            J
            jeeheon_cho
            Participating Frequently
            November 19, 2021

            They fixed it!

            Mork Cubeman
            Mork Cubeman
            Participating Frequently
            November 18, 2021

            I added this to my txt file:

             

            UXPLearnAndSearch 0
            EnableDocumentGroup 0

             

            I don't notice an improvement from just having "UXPLearnAndSearch 0" in the text file.  I can perform a few actions but it crashes to desktop without a crash report option.

             

            Changing tools will almost always crash it for me.

              Show more replies
              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices