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Robbie Khan
Robbie Khan
Known Participant
November 12, 2021

P: v23 crashes on the new Intel 12th gen CPU PC.

  • November 12, 2021
  • 85 replies
  • 18018 views

Fore refreence I upgraded my i7 6700K CPU to a new i7 12700KF which came out this month. Photoshop 2022 has been working perfect on the old CPU and only recently I got round to using Photoshop only to find it will not load images due to a crash bug on the new CPU system.

 

I can replicate this bug  so it is definitely a bug in the 2022 version of PS currently on the Creative Cloud. I can uninstall and reinstall and still get the same issue. This bug does not exist on Photoshop 2021 having done some testing with that too.

 

If I launch Photoshop 2022 and open any image, the app crashes with no error. Just closes itself.

If I go to Task Manager in Windows with Photoshop open and then manually assign affinity to only the P-Cores of the 12700K then I can load any image and work on them no problems at all. This confirms to me that Photoshop 2022 has an issue where it crashes when Intel thread Director and WIndows 11 assign Photoshop threads to the CPU and as some will be rsiding in the E-Cores, it seems to fall over there.

 

I am continuing to use Photoshop 2021 for now until this bug can be patched in 2022!

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    85 replies

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    Robbie Khan
    Robbie KhanAuthor
    Known Participant
    November 18, 2021

    @Adam JerugimJust tried that, opened some images, edited, saved, reopened edited and saved again, no crash. Will do more advanced stuff this evening and report back but that looks to have fixed the crash on save issue!

      H
      hy7at
      Participating Frequently
      November 18, 2021

      With this line in the PSUserConfig.txt it doesn't crash anymore when saving pictures. I will try further.

        Adam Jerugim
        Community Manager
        Adam JerugimCommunity Manager
        Community Manager
        November 18, 2021

        Please add the following line to the existing PSUserConfig.txt file:

        EnableDocumentGroup 0

        Then re-launch the application. Does that help mitigate the crashes? 

          Mork Cubeman
          Mork Cubeman
          Participating Frequently
          November 18, 2021

          I tested it out as well and was able to perform 3-4 actions before a crash.  A definite improvement but still not usable.

            Robbie Khan
            Robbie KhanAuthor
            Known Participant
            November 18, 2021

            Thanks! Have to say this type of direct feedback and support has been excellent from Adobe, credit where due 🙂

              Adam Jerugim
              Community Manager
              Adam JerugimCommunity Manager
              Community Manager
              November 18, 2021

              I can reproduce the crash on save, even with the PSUserConfig setting enabled. We're looking into it. Thanks for your patience.

                Robbie Khan
                Robbie KhanAuthor
                Known Participant
                November 17, 2021

                @Adam JerugimI spoke too soon! Just been doing some work and went to edit an image, all good but Photoshop 23.0.1 crashed when going to save the image. In this case it was a jpeg photo and all I did was save changes. This can be replicated.

                 

                So looks like whilst the crash on load of an image is fixed, there's now a crash on saving changes to an image

                  Robbie Khan
                  Robbie KhanAuthor
                  Known Participant
                  November 17, 2021

                  @Adam Jerugim  Thank you very much just tried this with opening photos directly, dragging in and through right click edit in PS from Lightroom and all load and are able to be worked on fine!

                   

                  Will monitor going forwards but so far that workaround seems to have done the trick for me. If others can try it out then that would be great!

                    Adam Jerugim
                    Community Manager
                    Adam JerugimCommunity Manager
                    Community Manager
                    November 17, 2021

                    While the team continues to work on getting a proper fix out for this issue, I have a temporary workaround.

                     

                    1. Create a plain text file called PSUserConfig.txt that contains the following string UXPLearnAndSearch 0

                    2. Place that txt file in the following location: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2022\Adobe Photoshop 2022 Settings

                    3. re-launch Photoshop CC 2022

                     

                    Please let me know if that works for now and we'll keep working on getting a patch out with a proper fix. Thanks.

                      M
                      mandryk
                      Known Participant
                      November 17, 2021

                      YES, this exact issue - I'm on a 12700K.  Pleas fix ASAP.

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