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Robbie Khan
Robbie Khan
Known Participant
November 12, 2021

P: v23 crashes on the new Intel 12th gen CPU PC.

  • November 12, 2021
  • 85 replies
  • 18018 views

Fore refreence I upgraded my i7 6700K CPU to a new i7 12700KF which came out this month. Photoshop 2022 has been working perfect on the old CPU and only recently I got round to using Photoshop only to find it will not load images due to a crash bug on the new CPU system.

 

I can replicate this bug  so it is definitely a bug in the 2022 version of PS currently on the Creative Cloud. I can uninstall and reinstall and still get the same issue. This bug does not exist on Photoshop 2021 having done some testing with that too.

 

If I launch Photoshop 2022 and open any image, the app crashes with no error. Just closes itself.

If I go to Task Manager in Windows with Photoshop open and then manually assign affinity to only the P-Cores of the 12700K then I can load any image and work on them no problems at all. This confirms to me that Photoshop 2022 has an issue where it crashes when Intel thread Director and WIndows 11 assign Photoshop threads to the CPU and as some will be rsiding in the E-Cores, it seems to fall over there.

 

I am continuing to use Photoshop 2021 for now until this bug can be patched in 2022!

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    85 replies

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    W
    Whizel
    Participant
    November 17, 2021

    Same here with the 12900k 😞

      M
      mandryk
      Known Participant
      November 17, 2021

      brand new computer...12700K...64GB DDR5 Win11.... And wow Photoshop 2022 crashes EVERY TIME I try to make a few brushstrokes, or if I try to save a file.  Any all, all the time.  Beyond frustrating.  However, after downloading 2021 that version seems to operate stably.  What could be the issue here?  One time it gave me a chance to send an error log so I did that...other that it jsut drops me to the desktop.  I work everyday in Photoshop, I really need stability here. 

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        November 17, 2021

        Hi

        You're not alone

        https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-v23-crashes-on-the-new-intel-12th-gen-cpu-pc/idc-p/12523489/page/2

          M
          Matthew5D95
          Participant
          November 16, 2021

          Same problem here man, I had to downgrade to PS 22.5 just now. Seems to be running fine on the i7 12700k

            Mork Cubeman
            Mork Cubeman
            Participating Frequently
            November 16, 2021

            "To be expected I suppose with new gen hardware and a new OS."

             

            It is new hardware and a new OS but it's not exactly obscure.  I think two weeks is more than enough time for Adobe to have fixed this.  

             

            We are lucky that v 22 works.

              J
              jeeheon_cho
              Participating Frequently
              November 16, 2021

              I have a new 12600k with Windows 11 and an RTX 2070. To be expected I suppose with new gen hardware and a new OS. I'm not getting an error report message so thought I'd leave a message here.

               

              Photoshop is crashing immediately upon opening if I'm opening an image through Lightroom.

              If I'm opening Photoshop independently from Lightroom, it stays open, but slow with certain brushes. Then when I attempt to save it crashes everytime.

                J
                jeeheon_cho
                Participating Frequently
                November 16, 2021

                Also forgot to mention a error report crash dialogue box does not come up.

                  J
                  jeeheon_cho
                  Participating Frequently
                  November 16, 2021

                  Yup same here. Crashes right away if opening from Lightroom. Crashes when trying to save when opening Photoshop up directly without LR.

                   

                  12600k

                  Asus Z690-A

                  RTX 2070

                  Windows 11

                    Mork Cubeman
                    Mork Cubeman
                    Participating Frequently
                    November 16, 2021

                    Any update on this?  

                     

                    I'm hoping Adobe can get a test system of their own instead of relying on crash reports.  The crash reports are clearly not coming through like they should because it crashes before the submission window comes up.

                      U
                      UMSp
                      Participant
                      November 16, 2021

                      Thank you so much!

                      I will do the test when I will have a chance.

                       

                        Robbie Khan
                        Robbie KhanAuthor
                        Known Participant
                        November 16, 2021

                        @UMSp  Is it the same issue for sure though? What CPU do you have?

                         

                        If it is indeed the same issue then you will be able to test this theory simply by forcing Photoshop 22 via the affinity option to use only cores 0,1,2,3 which are the first 4 threads of the performance cores on the new 12th Gen Intel CPUs and once done via Task Manager load any image and test Photoshop is indeed working this way. The moment you set it back to all cores and restart the app it will start crashing on load of any image again.

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