P: v23 crashes on the new Intel 12th gen CPU PC.

@J453 

Hi, it is PS 23.0.1 and crashed right after opening files like PSD. I have submitted crash report with the same Email of this account. But I am wondering if it sended the report or not.

The crash report window sometimes freezes and disappear after few seconds, same as PS window, I am wondering they crashed together. Sometimes it will not show up, only see PS crash to desktop.

The issue only happens on PS 23.0.1, PS 22.5.3 does not crash under new CPU configuration.

@Adam Jerugim  That is correct!

I can reproduce this on my system. Does the app freeze first and then crash?

Hi @Adam Jerugim  I've just tried this cheers and Photoshop still crashes right after I open any image.

Hi Robbie,

Can you try a quick test for me? Try disabling the Camera Raw plug-in (by adding a tilda '~' to the front of the file name: ~CameraRaw.8bi) in the following location: /Program Files/Common Files/Adobe/Plug-ins/CC/File Formats/

Make sure to quit before making the change and the restart. Does the application still crash?

Thanks,

Adam

@J453I have tried the reg entry change (it already existed and I overwrote it as instructed), then replicated the issue but still got not crash reporter dialogue.

I suspect what is happening is because of the way the different cores are working on these new Intel CPUs, the crash reporter app is not detecting a crash and isn't popping up when Photoshop actually crashes. If I force Photoshop 23.0.1 to use only the P-cores of the CPU then there is no such problem but of course then I'm running Photoshop with reduced performance as it's not maximising the efficiny and power of my new CPU like it should via the use of Intel Thread Director under Windows 11.

Unless there is a manual way to submit a crash log then I don't know how else I can submit something to the system other than post about it here 😕😕

Crash Reporter is a separate process from Photoshop which should pop-up within roughly a minute after Photoshop crashes. You've probably dismissed the dialog in the past so it doesn't show. There are instructions in this document on how to turn it back on: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html  

@J453Thanks for the crash report note, I don't actually get a crash report dialogue come up because as mentioned Photoshop just crashes completely out before any crash report box can appear.

23.0.1 has the exact same issue. Nothing in the changes for 23.0.1 address anything to do with the way CPU threads are handled either on this new P-Core E-Core architecture.

Here is the event log from Windows Reliability History log on the test I just did to replicate the crash:

Text copied version:

--------------------------

Source
Adobe Photoshop 2022

Summary
Stopped working

Date
?12/?11/?2021 06:11

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop 2022\Photoshop.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 23.0.1.68
Application Timestamp: 618562eb
Fault Module Name: StackHash_91fa
Fault Module Version: 10.0.22000.282
Fault Module Timestamp: b594bedc
Exception Code: c0000374
Exception Offset: PCH_B0_FROM_ntdll+0x00000000000A3EB4
OS Version: 10.0.22000.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 91fa
Additional Information 2: 91fafe65fd40bed1767ad2396fd2f490
Additional Information 3: 4283
Additional Information 4: 428368b000cf97215a5e9424613afc3c

Extra information about the problem
Bucket ID: a217edb51212e9754754f3435c685349 (1681236031554736969)

--------------------------

No i fyou check what he said, it's the exact issue I have, opening an image results in a crash, same new Intel 12th gen CPU as well.

@Robbie Khan 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

You may well be seeing what @hakokoto is seeing but can't be sure without a crash report. Try updating to 23.0.1 and see if you still have a crash. If you do, submit a crash log with your email address and I can investigate.