Known Participant

P: v23 crashes on the new Intel 12th gen CPU PC.

Forum|Forum|4 years ago
November 12, 2021
85 replies
18173 views

Fore refreence I upgraded my i7 6700K CPU to a new i7 12700KF which came out this month. Photoshop 2022 has been working perfect on the old CPU and only recently I got round to using Photoshop only to find it will not load images due to a crash bug on the new CPU system.

I can replicate this bug so it is definitely a bug in the 2022 version of PS currently on the Creative Cloud. I can uninstall and reinstall and still get the same issue. This bug does not exist on Photoshop 2021 having done some testing with that too.

If I launch Photoshop 2022 and open any image, the app crashes with no error. Just closes itself.

If I go to Task Manager in Windows with Photoshop open and then manually assign affinity to only the P-Cores of the 12700K then I can load any image and work on them no problems at all. This confirms to me that Photoshop 2022 has an issue where it crashes when Intel thread Director and WIndows 11 assign Photoshop threads to the CPU and as some will be rsiding in the E-Cores, it seems to fall over there.

I am continuing to use Photoshop 2021 for now until this bug can be patched in 2022!

Windows

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J

J453

Legend

@hakokoto you are seeing this issue: https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-23-0-crashes-when-trying-to-use-touchscreen/idi-p/12474327 If you update to 23.0.1 it should fix your issue.

Robbie KhanAuthor

Known Participant

Glad I'm not alone! Was kinda thinking it was just me for a bit haha!

I guess we may see another update soon.

H

hakokoto

Participating Frequently

Same issue here, I upgrade to Intel new 12700k CPU, Photoshop v23 open files then crashed. Photoshop v22.5 works fine without issue.

Robbie KhanAuthor

Known Participant

Hi there,

Just motherboard and CPU. Thread Director is an internal piece of hardware that sits between the CPU and OS so not something the user can look at or change. I imagine it's something along teh lines of some older games which use certain DRM that don't work with the new 12th gen chips as the P-Core <> E-Core handovers look like something dodgy going on to the DRM system those games use. The temporary workaround for those games is also to disable the E-Cores until the games/DRM are patched it seems.

Info on that here: https://www.pcgamer.com/uk/intel-alder-lake-drm-game-list-workaround/

I imagine Photoshop 2022 has something new builtinto this version that is causing something similar perhaps?

PECourtejoie

Community Expert

Hi, kudos for the troubleshooting steps concerning the cores.

One question: you also had to change your Motherboard, any other changes on your PC? (even if indeed the thread director seems to be a possible issue)

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