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FeedbackCommunityMember
Inspiring
November 25, 2017

P: Windows 10 update has broken Wacom pen right click function

  • November 25, 2017
  • 22 replies
  • 816 views

The new Windows 10 update (I installed on the 20/11/2017) has broken the right click function on the wacom pen in Photoshop. When you right click on the pen to bring up the brushes the program uses the currently selected tool as well. All tools seem to have this bug and it can be seen in the history drop down effecting the canvas. This break the workflow completely as every time I change a brush an unwanted tool effect happens (unwanted brush stroke, unwanted move, unwanted marquee selection)

I have updated to all the latest wacom drivers and the latest photoshop. I can reproduce this using a Wacom Cintiq 21UX and a Wacom Cintiq 22HD. I have also turned off all the known horrific windows 10 pen ink and flick issues.

Is there any work around or fix for this?

Damian

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    22 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    April 1, 2019
    thank you hannah, it solved my problem with right click in ps. i had trouble to find the folder, but Karolina Szablewska led me right – the folder was hidden for me too.

    br, peter in göteborg
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    July 16, 2018
    this is work for me 
    thank you very much hannah 
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    June 29, 2018
    Hi Tuan,

    Are you still seeing this issue? Some users reported that reverting to the previous Wacom driver fixed the issue for them. Let me know if this resolves it for you.

    https://www.reddit.com/r/wacom/comments/8r9afp/wacom_cintiq_pen_cannot_right_click/

    Thanks,
    Hannah
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 21, 2018


    I have updated the latest PS version in my PC. But I look a problem. I tried to change brush size and hardness with press Alt and press Right click button and drag pen in my Wacom Intuos Pro Tablet. Its not working. When I pressed those button started Eyedropper tool option and can choose colour. This is the main shortcut trick in PS. The previous version not come this problem. I request fix this problem. Thank You..
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    June 21, 2018
    Hi Richard and Tom,

    I'm not seeing this behavior. I connected my Cintiq 22HD to a Win 10 machine, have an up-to-date driver and the right click function works fine. However, besides drivers there are a lot of settings that can be changed in the Wacom Desktop Center, like whether to hover or tap and click, etc. I don't have the PSUserConfig.txt file in my AppData and it works fine without it. 

    Would you two you please go to Help > System Info and then copy and paste the contents of that window into an email to me at the email pictured below? Also if you can send screenshots of anything you think might be helpful to know, incl. the settings pertaining to right click functionality in the Wacom Desktop Center or anything else that might be unique about your environment. 

    Thanks,
    Hannah

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    FeedbackCommunityMemberAuthor
    Inspiring
    June 15, 2018
    Yup, same here... :s
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 15, 2018
    Hi, i used this before and it worked great back in april, but updated the wacom driver and now this fix isnt working anymore. Any ideas? thanks
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    May 11, 2018
    Thanks for helping Anita out, Karolina 🙂

    Hannah
    A
    artasb
    Participant
    May 11, 2018
    Thank you SO MUCH!!   I didn't realize it was a hidden folder.  I was able to show the hidden ones and follow the path.  Thanks again for answering my comment!
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    May 10, 2018
    If you can, type the AppData in after the backslash in the url box of the finder window. It doesn't show up because it is a hidden folder. Alternatively you can make Windows show hidden folders.
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