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FeedbackCommunityMember
Inspiring
November 25, 2017

P: Windows 10 update has broken Wacom pen right click function

  • November 25, 2017
  • 22 replies
  • 816 views

The new Windows 10 update (I installed on the 20/11/2017) has broken the right click function on the wacom pen in Photoshop. When you right click on the pen to bring up the brushes the program uses the currently selected tool as well. All tools seem to have this bug and it can be seen in the history drop down effecting the canvas. This break the workflow completely as every time I change a brush an unwanted tool effect happens (unwanted brush stroke, unwanted move, unwanted marquee selection)

I have updated to all the latest wacom drivers and the latest photoshop. I can reproduce this using a Wacom Cintiq 21UX and a Wacom Cintiq 22HD. I have also turned off all the known horrific windows 10 pen ink and flick issues.

Is there any work around or fix for this?

Damian

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    22 replies

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    artasb
    Participant
    May 10, 2018
    Hi Hannah,

    I can't follow the thread for saving the .txt file.  I can follow C:\Users/[User Name], but there is no AppData folder to click on.  There is a 'Roaming' folder, but doesn't display the folder choices I need.

    Anita
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    April 14, 2018
    oh thanks hannah very much, it drives me crazy all day, i had installed many drivers for my wacom and restart my pc all day because i thought i used wrong driver. this solution is very simple and my wacom worked well agian in photoshop cc, not any more issues.
    update: 
    my lagging and stylus dragging instead of drawing issue had came back and i tried to find some new solution and i found this thread : 
    https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10/
    (for who use window 10 or maybe window 8 , i am not sure , i use window 10 pro)
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    April 1, 2018
    works great Thanks Hannah
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    January 30, 2018
    Hello

    I know this is a bit late for this thread but I am having the same issues with my wacom pens as described here but it is not limited to Photoshop - it seems to also happen a lot while using Chrome. Are there other places I can place that text file that will help this issue in other apps?

    Thanks
    Rob A1
    Rob A1
    Participating Frequently
    January 3, 2018
    Liftoff! Thanks. It isn't the first time this issue has arisen but I couldn't remember the fix.
    My PTZ930/photoshop was completely unusable since every time I crl-alt-click "brush size adjusted" I simply skated or displaced the working layer.
    Actually my Ps actually boots much quicker now too.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 9, 2017
    Thank you Hannah.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 9, 2017
    That worked perfectly thank you Hannah.
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    December 7, 2017
    Link for that solution: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    December 6, 2017
    Hi Everyone,

    I found the following suggestion with several users saying that it fixed this issue:

    1. Create a file that contains instructions to revert to the WinTab functionality.

    2. Create a text file in a text editor such as Notepad.



    Type in the following lines:

    # Use WinTab

    UseSystemStylus 0

     

    3. Save the file as a plain text file named PSUserConfig.txt

    4. Put (copy) the file into the Photoshop settings folder: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings\

    5. Restart Photoshop and check the pen pressure and overall performance.

    Let me know how it goes! 

    Regards,
    Hannah
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 5, 2017
    I had problems with right click binded to my 2nd pen button (brushes menu or context menu in Photoshop). After I press right click on Wacom Cintiq pen, menu just not appear so I need to press button harder and wait (lol:). I found fix: press the button on your pen, move cursor a bit (don't touch display) and unpress the button. menu will appear.
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