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RG631971
RG631971
Known Participant
August 18, 2026

P: (Windows) Photoshop v27.9.1 Crashes at launch: OpenCLOn12.dll exception 0xc0000409 (possible Windows/NVIDIA driver conflict)

  • August 18, 2026
  • 131 replies
  • 1480 views

Simply went to open Photoshop.  Intro screen came up and little blue wheel was spinning but then it just stopped, no messages, etc.  Went through various potential solutions on Adobe and on the internet.  Nothing worked. Finally uninstalled and reinstalled through Creative Cloud.  Had put it in “Run as Administrator” in trying to solve the problem.  Changed that and Photoshop ran once.  When attempting to reopen it again, it would not run.  Lightroom works.  The Beta version of PS works.  

      Pinned Reply By Sameer K

      Hi everyone! This thread is now designated as the main thread for tracking and consolidating similar and related reports. I have shared this with the team for their review.

      Based on detailed investigations and feedback from affected contributors, we understand that the issue may be stemming from external sources (non-Adobe).

      Here are two of the user-reported workarounds you can try:

      • Uninstall the Microsoft OpenCL/OpenGL Compatibility Pack: Go to Windows Settings > Apps > Installed Apps > search for "OpenCL, OpenGL and Vulkan Compatibility Pack" > Uninstall. This removes the broken OpenCLOn12.dll translation layer entirely, forcing Photoshop to use NVIDIA's native OpenCL driver instead.
      • Uninstall Windows Update KB5121003: Go to Windows Settings > Windows Update > Update History > Uninstall updates > remove KB5121003. This rolls back the Aug 12 update that introduced the NVIDIA driver conflict and triggered the D3DMappingLayers auto-update.

      Will circle back to update, or post new notes from the team soon.

      Thanks!
      Sameer K

      131 replies

      Show previous replies
      HarsAchary
      Participant
      August 21, 2026

      I found a workaround that fixed the exact same OpenCLOn12.dll / 0xc0000409 crash for me.

      The crash was coming from Microsoft's OpenCL™, OpenGL®, and Vulkan® Compatibility Pack, specifically OpenCLOn12.dll.

      I went to:

      Windows Settings → Apps → Installed apps → OpenCL™, OpenGL®, and Vulkan® Compatibility Pack → Uninstall

      Then I restarted Windows, and Photoshop launched normally again with GPU enabled.

      So if you're experiencing the same OpenCLOn12.dll crash, I'd recommend trying this before reinstalling Photoshop or Windows. It worked for me on the same Windows 11 25H2 / NVIDIA setup.

        Superkraut51
        Participant
        August 22, 2026

        Works perfect for me, thanks so much. Was a little worried here, since there is not a easy way to contact Adobe with problems like this. 

        For the money we pay monthly, one would expect some point of contact .

        However, HarsAcharay, THANK YOU so much !!!!!🙏🏻👍🙏🏻

          Sirandar
          Sirandar
          Participating Frequently
          August 21, 2026

          I had this issue.

          From the OP (in another thread)

          I finally got to the root of the issue, and I am partly to blame from this perfect wave of mayhem.

          I know when every single piece of software on my system updates becasue I choose to update it but not Adobe CC products.

          Without me being aware my 2025 version of PS got updated to PS 2026.

          I launch PS from a taskbar shortcut so guess which version I was actually running, PS 2025, and this was the cause of the crash. PS2026 works just fine.

          So thats my bad …..

          But what about Adobe? …. couldn’t they have a message saying PS2025 is obsolete instead of just crashing mysteriously?

          Why did the PS2025/26 uninstaller NOT remove PS2025, and instead removed my precious version of PS CS6.

          So take home message …. run subscription apps from the taskbar at the peril of your precious time.

          PS … obviously I still prefer PS CS6 because I have been using it so long … but occasionally I need the extra that PS2026 offers …. today was such a day.  

            Superkraut51
            Participant
            August 21, 2026

            Having the same problem here. It starts to initializing tools, and then it stops.

            De- Installed and and re-installed a new version, but still the same. I worked without problem two days ago

            HarsAchary
            Participant
            August 21, 2026

            Same here , I’m experiencing the exact same crash on launch with OpenCLOn12.dll and 0xc0000409. Both Photoshop and Photoshop Beta are affected, so I currently can’t use Photoshop at all.

            I hope Adobe/Microsoft can identify the issue soon, as this is blocking active work for multiple users.

            Sirandar
            Sirandar
            Participating Frequently
            August 21, 2026

            Same … crashes 15 sec after opening,  and shift and shift crtl alt did nothing.  Can’t use PS when I need to …  will I get this months subscription refunded

            Sameer K
            Community Manager
            Sameer KCommunity ManagerPinned
            Community Manager
            August 21, 2026

            Hi everyone! This thread is now designated as the main thread for tracking and consolidating similar and related reports. I have shared this with the team for their review.

            Based on detailed investigations and feedback from affected contributors, we understand that the issue may be stemming from external sources (non-Adobe).

            Here are two of the user-reported workarounds you can try:

            • Uninstall the Microsoft OpenCL/OpenGL Compatibility Pack: Go to Windows Settings > Apps > Installed Apps > search for "OpenCL, OpenGL and Vulkan Compatibility Pack" > Uninstall. This removes the broken OpenCLOn12.dll translation layer entirely, forcing Photoshop to use NVIDIA's native OpenCL driver instead.
            • Uninstall Windows Update KB5121003: Go to Windows Settings > Windows Update > Update History > Uninstall updates > remove KB5121003. This rolls back the Aug 12 update that introduced the NVIDIA driver conflict and triggered the D3DMappingLayers auto-update.

            Will circle back to update, or post new notes from the team soon.

            Thanks!
            Sameer K

            buficial
            Participating Frequently
            August 27, 2026

            You moved my post into this thread, but my issue is completely irrelevant to OpenCL, OpenGL, or compatibility packs. Can you move it back to being it’s own post?

            Sirandar
            Sirandar
            Participating Frequently
            August 21, 2026

            Exact same issues Shift and ctrl alt shift didn’t work.  

            Sirandar
            Sirandar
            Participating Frequently
            August 21, 2026

            Exact same issue ….  $$$ monthly subscriptions was supposed to prevent this

            Clark S.
            Participant
            August 21, 2026

            I finally got it resolved after spending 2 hours chatting with an Adobe tech. He had to take control of my computer to get it done, after multiple reinstalls of PS. I'm not at all sure what the issue was but it was at Adobe’s end for sure. Best of luck!

            Community Expert
            AxelMattCommunity Expert
            Community Expert
            August 21, 2026

            It seems there’s a issue with the device driver for the buildin NVidia graphic card.

            Some users reported problems with the recent NVidia driver 610.88.

            Try to go back to the version 596.36 This is one of the latest stable version without known issues.

            Please use the Studio version.

             

            My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
              shantell_3082
              shantell_3082
              Participant
              August 21, 2026

              Hello! I have installed the 596.36 studio verison and there is still a error message popping up. In this case should I delete photoshop and install a different verison?

               

              <?xml version="1.0"?>
              <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
              <crashreport serviceVersion="16.7.0.202408221003_c7c60a5" clientVersion="16.7.0.202408221003_c7c60a5" applicationName="Adobe Photoshop" applicationVersion="26.5.0" build="20250318.r.16" source="Windows-Client" crashType="n/a">
              <time year="2026" month="8" day="21" hour="16" minute="42" second="21" timeoffset="-300" timezone="Eastern Daylight Time" crsessionduration="7"/>
              <user guid="5c1d0f98-1b4c-4b2d-9658-d4af5bac0874"/>
              <system platform="Windows 11 Home" osversion="11.0" osbuild="26200" applicationlanguage="en-us" userlanguage="en-AS" oslanguage="en-US" ram="65276" machine="Intel(R) Core(TM) i7-14700K" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="28" cpuType="8664" cpuFreq="3418 MHz" processorArchitecture="9"/>
              <gpu>
              <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4060" description="NVIDIA GeForce RTX 4060" driverDate="20260423000000.000000-000" driverVersion="32.0.15.9636" videoModeDescription="2560 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2882&#38;SUBSYS_89191043&#38;REV_A1&#92;4&#38;256A0AA8&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
              </gpu>
              <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFDA3A51ADA">
              <backtrace crashedThread="0">
              <thread index="0">
              <stackStatement index="0" address="0x00007FFDA3A51ADA" symbolname="RaiseException"/>
              <stackStatement index="1" address="0x00007FFD839D5277" symbolname="CxxThrowException"/>
              <stackStatement index="2" address="0x00007FFD83953DCF" symbolname="std::_Xbad_function_call"/>
              <stackStatement index="3" address="0x00007FF7CD6479F7" symbolname="dunamis_http_setSendRequestCallback"/>
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              <stackStatement index="5" address="0x00007FFD8730D072" symbolname="InternetCombineUrlW"/>
              <stackStatement index="6" address="0x00007FFD87235E26" symbolname="unknown"/>
              <stackStatement index="7" address="0x00007FFD8725E147" symbolname="InternetSetOptionA"/>
              <stackStatement index="8" address="0x00007FFD8728B67D" symbolname="Ordinal116"/>
              <stackStatement index="9" address="0x00007FFD8732D5AC" symbolname="InternetSetOptionW"/>
              <stackStatement index="10" address="0x00007FFDA3A70011" symbolname="StrCmpNCW"/>
              <stackStatement index="11" address="0x00007FFDA62ABBBE" symbolname="RtlTryAcquireSRWLockShared"/>
              <stackStatement index="12" address="0x00007FFDA62B084E" symbolname="RtlSetThreadSubProcessTag"/>
              <stackStatement index="13" address="0x00007FFDA530E957" symbolname="BaseThreadInitThunk"/>
              <stackStatement index="14" address="0x00007FFDA630AD6C" symbolname="RtlUserThreadStart"/>
              </thread>
              </backtrace>
              <registerSet>
              <register name="RAX" value="0x000002314177B270"/>
              <register name="RBX" value="0x000000B155AFEBC8"/>
              <register name="RCX" value="0x0000000000000000"/>
              <register name="RDX" value="0x00000232BA437020"/>
              <register name="RSI" value="0x0000000000000001"/>
              <register name="RDI" value="0x00000000E06D7363"/>
              <register name="RSP" value="0x000000B155AFEAA0"/>
              <register name="RBP" value="0x0000000000000004"/>
              <register name="RIP" value="0x00007FFDA3A51ADA"/>
              <register name="EFL" value="0x0000000000000206"/>
              <register name="LastExceptionToRip" value="0x0000000000000000"/>
              <register name="LastExceptionFromRip" value="0x000002314177B270"/>
              </registerSet>

              <binaryImageSet>
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              </binaryImageSet>
              <dumpType>
              Mini
              </dumpType>
              <hbLogSessionDllStatus>

              </hbLogSessionDllStatus>
              </crash>

              <sessionId>
              889a88d7-57f6-44b4-a387-a0a10b159e3e
              </sessionId>
              </crashreport>
               

              shantell_3082
              shantell_3082
              Participant
              August 21, 2026

              Hello, my photoshop wouldn’t open due to a error message and this is the following code I obtain after opening it that shows the error. I have already resetted my preference and updated my driver. For more information my photoshop verison is 26.5.0 

               

              <?xml version="1.0"?>
              <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
              <crashreport serviceVersion="16.7.0.202408221003_c7c60a5" clientVersion="16.7.0.202408221003_c7c60a5" applicationName="Adobe Photoshop" applicationVersion="26.5.0" build="20250318.r.16" source="Windows-Client" crashType="n/a">
              <time year="2026" month="8" day="20" hour="20" minute="13" second="23" timeoffset="-300" timezone="Eastern Daylight Time" crsessionduration="5"/>
              <user guid="5c1d0f98-1b4c-4b2d-9658-d4af5bac0874"/>
              <system platform="Windows 11 Home" osversion="11.0" osbuild="26200" applicationlanguage="en-us" userlanguage="en-AS" oslanguage="en-US" ram="65276" machine="Intel(R) Core(TM) i7-14700K" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="28" cpuType="8664" cpuFreq="3418 MHz" processorArchitecture="9"/>
              <gpu>
              <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4060" description="NVIDIA GeForce RTX 4060" driverDate="20260722000000.000000-000" driverVersion="32.0.16.1088" videoModeDescription="2560 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&#38;DEV_2882&#38;SUBSYS_89191043&#38;REV_A1&#92;4&#38;256A0AA8&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
              </gpu>
              <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFAB3491ADA">
              <backtrace crashedThread="0">
              <thread index="0">
              <stackStatement index="0" address="0x00007FFAB3491ADA" symbolname="RaiseException"/>
              <stackStatement index="1" address="0x00007FFA9FF05277" symbolname="CxxThrowException"/>
              <stackStatement index="2" address="0x00007FFA9FEA3DCF" symbolname="std::_Xbad_function_call"/>
              <stackStatement index="3" address="0x00007FF64B4B79F7" symbolname="dunamis_http_setSendRequestCallback"/>
              <stackStatement index="4" address="0x00007FF64B4B5FA3" symbolname="dunamis_http_setSendRequestCallback"/>
              <stackStatement index="5" address="0x00007FFAA43BD072" symbolname="InternetCombineUrlW"/>
              <stackStatement index="6" address="0x00007FFAA42E5E26" symbolname="unknown"/>
              <stackStatement index="7" address="0x00007FFAA430E147" symbolname="InternetSetOptionA"/>
              <stackStatement index="8" address="0x00007FFAA433B67D" symbolname="Ordinal116"/>
              <stackStatement index="9" address="0x00007FFAA43DD5AC" symbolname="InternetSetOptionW"/>
              <stackStatement index="10" address="0x00007FFAB34B0011" symbolname="StrCmpNCW"/>
              <stackStatement index="11" address="0x00007FFAB5EEBBBE" symbolname="RtlTryAcquireSRWLockShared"/>
              <stackStatement index="12" address="0x00007FFAB5EF084E" symbolname="RtlSetThreadSubProcessTag"/>
              <stackStatement index="13" address="0x00007FFAB4BBE957" symbolname="BaseThreadInitThunk"/>
              <stackStatement index="14" address="0x00007FFAB5F4AD6C" symbolname="RtlUserThreadStart"/>
              </thread>
              </backtrace>
              <registerSet>
              <register name="RAX" value="0x000001C8A4C6CD30"/>
              <register name="RBX" value="0x000000A1F4AFF0B8"/>
              <register name="RCX" value="0x0000000000000000"/>
              <register name="RDX" value="0x000001CA3E0D9F90"/>
              <register name="RSI" value="0x0000000000000001"/>
              <register name="RDI" value="0x00000000E06D7363"/>
              <register name="RSP" value="0x000000A1F4AFEF90"/>
              <register name="RBP" value="0x0000000000000004"/>
              <register name="RIP" value="0x00007FFAB3491ADA"/>
              <register name="EFL" value="0x0000000000000206"/>
              <register name="LastExceptionToRip" value="0x0000000000000000"/>
              <register name="LastExceptionFromRip" value="0x000001C8A4C6CD30"/>
              </registerSet>

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              <dumpType>
              Mini
              </dumpType>
              <hbLogSessionDllStatus>

              </hbLogSessionDllStatus>
              </crash>

              <sessionId>
              cf5eb854-857e-4ba4-a5a5-49cb3dc2a588
              </sessionId>
              </crashreport>



              Would be very thankful if anyone can help.

              Show more replies
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