Photoshop Crashes opening files v25.5

Yay here we go again, crash occurred because I forgot to switch of the GPU in my haste and opened a .psd file from the desktop which killed pshop.

For clarity my account on the laptop is a mobile account due to my workplace requiring me to be on a PC AD network.  I suspect a new local user account may help but until I test it I don't know for sure.

Regardless this shouldn't be happening in my opinion.  It's causing me some major pain at the moment.

As Kevin has already stated M2 GPU should be no issue.

Hi Kevin, yes the GPU is on by default.

If you reset and do nothing else, is your GPU active in the preferences?

Hi kevin, obviously I changed the GPU to be on, iirc it was already on by default.  There were a few display settings such as colour of the interface and I turned on content aware tracing and precise colour mgmt for HDR in tech preview, dev mode and all filter gallery groups, changed units to mill, cursors to precise and show crosshair, image processing changed to cloud for detailed results, narrow options bar, use legacy new doc interface and legacy transform. thats about it I think, I didnt even get to set my pallets up the way I like.

@vinceb60279068 what did you change? Did you change anything in the Performance preference?

Try using a new user profile (create a new test user) and see if the problem continues. Also, are you using any security software or anything that makes system-level modifications (windowing utilities or the like)?

Ok so I tried resetting the preferences manually, making a backup beforehand.  Guess what it worked... for about 10 minutes till I readjusted photoshop to the config I like and then boom crash back to square one.

So this tells me there is something in the prefs, a choice or something that I change from default which photoshop does not like - which is nuts.

I've submitted several crash reports concerning this issue now and I tried to submit one just after the crash (after resetting the prefs) however this time it directed me to the usual crash issue page (which is the most infuriating page) for resetting the prefs and other trouble shooting basics that I've already tried and dont fix it, and because of this it won't let me submit the crash report again.

It's a downward spiral again.

Hi Kevin, i agree with you my GPU shouldn't be an issue 100%, however ticking or unticking that box seems to be the only soloution I've found so far.

Files are local as well as on network shares doesn't matter where they are seemingly.

I'll give resetting the prefs a go (again - to see if it solves the issue).  Will have to wait till tomorrow now though as I've got work to clear off before I can look at this issue again.

@vinceb60279068 Your GPU shouldnt be an issue with an M2 Mac.

Where are the files located that you are trying to open? Local HD or ?

Try resetting your preferences:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences