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Known Participant
June 10, 2026

Serial number revoked

  • June 10, 2026
  • 3 replies
  • 38 views

I updated my IOS on MacBook and Photoshop Elements stopped working. I re installed from my account and used the serial number which told me it was revoked. I would like a new serial number 

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    3 replies

    jane-e
    Community Expert
    Community Expert
    June 10, 2026

    @default3oldep0uo42g wrote: “the person on the phone”

     

    Adobe does not do initial support by phone. They use Chat and X.

     

    What number did you call, and what is the email address they used?

     

    Jane

     

    Known Participant
    June 10, 2026

    Phone number was this (866) 493-4991 

    Link they sent me was this. 
    https://community.adobe.com/p/photoshop

    Known Participant
    June 10, 2026

    They used my email address associated with my account. 

    Known Participant
    June 10, 2026

    It was the link that the person on the phone emailed me to and guided me while on the phone. He said to create a post. 

    jane-e
    Community Expert
    Community Expert
    June 10, 2026

    @default3oldep0uo42g 

     

    This is the Photoshop forum. You are looking for the Photoshop Elements forum. Here’s the link:

    https://community.adobe.com/photoshop-elements-714

     

    Be sure to tell them the versions you have of PSE and your OS. ( iOS is for mobile devices, not desktop.)

     

    Typically when Adobe revokes a license, it’s because they’ve found pirated software. I’m not saying that is your situation.

     

    Jane