Known Participant

Serial number revoked

Forum|Forum|1 day ago
June 10, 2026
3 replies
38 views

I updated my IOS on MacBook and Photoshop Elements stopped working. I re installed from my account and used the serial number which told me it was revoked. I would like a new serial number

This topic has been closed for replies.

jane-e

Community Expert

@default3oldep0uo42g wrote: “the person on the phone”

Adobe does not do initial support by phone. They use Chat and X.

What number did you call, and what is the email address they used?

Jane

D

default3oldep0uo42gAuthor

Known Participant

Phone number was this (866) 493-4991

Link they sent me was this.
https://community.adobe.com/p/photoshop

D

default3oldep0uo42gAuthor

Known Participant

They used my email address associated with my account.

D

default3oldep0uo42gAuthor

Known Participant

It was the link that the person on the phone emailed me to and guided me while on the phone. He said to create a post.

jane-e

Community Expert

@default3oldep0uo42g

This is the Photoshop forum. You are looking for the Photoshop Elements forum. Here’s the link:

https://community.adobe.com/photoshop-elements-714

Be sure to tell them the versions you have of PSE and your OS. ( iOS is for mobile devices, not desktop.)

Typically when Adobe revokes a license, it’s because they’ve found pirated software. I’m not saying that is your situation.

Jane

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