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d4c-dice
Participant
May 27, 2026

プレミアプロを開いて、作業を始めるとフリーズします。どうすればいいでしょうか

  • May 27, 2026
  • 2 replies
  • 34 views

5月の中旬までは重いファイルはフリーズしていたのですが、この頃は重くナイファイルを開いてもフリーズします。特定の行動をしたとかではなく、フリーズするようになりました。プレミアプロはいいドアンインストロールして再ダウンロードしています。パソコンの容量も1TB中、246MB空いています。何が原因なのでしょうか?

    2 replies

    KatieToo
    Community Manager
    Community Manager
    June 1, 2026

    Hi ​@d4c-dice,

    Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

    Thanks for including that information about your computer’s disk space. Is Premiere installed on your 1tb main drive where it only has 246mb free? Is it also where you pointed the scratch disks?

    Wondering what is your current memory settings for Premiere/other applications on this computer? You can find this on PC by going to the Edit dropdown > Preferences > Memory where you’ll see Installed Ram, RAM reserved for other applications, etc. On a Mac, you can find this under Premiere dropdown > Settings > Memory. 

    Sorry for the frustration and hope we can help soon!

    Happy to help,
    Katie

    Peru Bob
    Community Expert
    Community Expert
    May 27, 2026

    This is likely the issue:

    My computer has 246MB free out of 1TB of storage.

    Try this to free up some space:

    Delete the Media Cache and Media Cache files:

    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1