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stephenr39143019
Participant
June 10, 2026

'A low-level exception occurred in: Adobe Player (Player:5)' appeared and I can no longer play or view my project.

  • June 10, 2026
  • 1 reply
  • 35 views

I was working on my project and I think I went to add an adjustment layer and the following warning appeared 'A low-level exception occurred in: Adobe Player (Player:5)' and now I can no longer play or view my project. This now applies to all of my Premiere projects. I have tried the recommended troubleshooting steps by holding down shift and checking the boxes that appear but the problem still persists.

I am running version 26.2.2 (Build 3) on a 2023 Mac Studio Chip: Apple M2 MAX Memory: 64GB MAC OS: Tahoe 26.2

    1 reply

    KatieToo
    Community Manager
    Community Manager
    June 10, 2026

    Hi ​@stephenr39143019 

    Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

    Thanks for including information about using Premiere v26.2.2 on a M2 Mac and saw you’ve already tried to clear cache and preferences. That type of exception error can usually involve GPU runtime.

    I see you’re using Tahoe 26.2. Are you able to update to the latest Tahoe 26.5.1 to see if that helps?

    You could also try going under Premiere > Settings > Media and uncheck the box for Enable hardware accelerated decoding and report back.

    To clarify, you’re having this issue now occur even in fresh Premiere projects, no footage? Otherwise, I was wondering if you try importing a project with issues into a new one, if you still have this issue?

    Sorry for the frustration and hope we can help soon! 

    Happy to help,
    Katie