Skip to main content
Pedro24137194oga2
Participant
May 29, 2024 2:17 PM UTC
Needs More Info

Adobe doesn't let me install Premiere Pro

Just built a new machine with Intel 14th gen cpu, the latest one, and adobe keeps saying I can't download premire pro cause my cpu is too old and doesn't meet the required specs while my 5 year old machine has no problems

I have all drivers up to date and windows 11 with all recent updates

what is this.....

    This topic is closed to new replies. Start a new post to keep the conversation going.

    5 replies

    Pedro24137194oga2Author
    Participant
    May 31, 2024 3:15 AM UTC

    Turns out if you use a browser that's different from the usual (Chrome/ Edge) the adobe downloader on the website just freaks out, but if you just open it in another browser it goes back to normal

    Translate
    Pedro24137194oga2Author
    Participant
    May 31, 2024 3:13 AM UTC

    No longer needed I've resolved the issue on my own

    Translate
    Pedro24137194oga2Author
    Participant
    May 31, 2024 3:13 AM UTC

    It says in the screenshots I've provided but I have resolved the issue on my own

    Translate
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    May 31, 2024 12:48 AM UTC

    Hello @Pedro24137194oga2,

    Please supply the following information: How do I write a bug report?

     

    Thanks!
    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    mattchristensen
    mattchristensen
    Legend
    May 29, 2024 2:33 PM UTC

    @Pedro24137194oga2 I'm sorry that's happening. Where does it say the CPU is too old? Could you share the rest of your system specs: RAM, GPU, GPU driver version, OS version?

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices