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Pedro24137194oga2
Participant
May 29, 2024

Adobe doesn't let me install Premiere Pro

  • May 29, 2024
  • 5 replies
  • 534 views

Just built a new machine with Intel 14th gen cpu, the latest one, and adobe keeps saying I can't download premire pro cause my cpu is too old and doesn't meet the required specs while my 5 year old machine has no problems

I have all drivers up to date and windows 11 with all recent updates

what is this.....

    This topic has been closed for replies.

    5 replies

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    Pedro24137194oga2Author
    Participant
    May 31, 2024

    Turns out if you use a browser that's different from the usual (Chrome/ Edge) the adobe downloader on the website just freaks out, but if you just open it in another browser it goes back to normal

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    Pedro24137194oga2Author
    Participant
    May 31, 2024

    No longer needed I've resolved the issue on my own

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    Pedro24137194oga2Author
    Participant
    May 31, 2024

    It says in the screenshots I've provided but I have resolved the issue on my own

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 31, 2024

    Hello @Pedro24137194oga2,

    Please supply the following information: How do I write a bug report?

     

    Thanks!
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    mattchristensen
    Community Manager
    mattchristensenCommunity Manager
    Community Manager
    May 29, 2024

    @Pedro24137194oga2 I'm sorry that's happening. Where does it say the CPU is too old? Could you share the rest of your system specs: RAM, GPU, GPU driver version, OS version?

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