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Participant
May 29, 2024

Adobe doesn't let me install Premiere Pro

  • May 29, 2024
  • 5 replies
  • 534 views

Just built a new machine with Intel 14th gen cpu, the latest one, and adobe keeps saying I can't download premire pro cause my cpu is too old and doesn't meet the required specs while my 5 year old machine has no problems

I have all drivers up to date and windows 11 with all recent updates

what is this.....

This topic has been closed for replies.

5 replies

Participant
May 31, 2024

Turns out if you use a browser that's different from the usual (Chrome/ Edge) the adobe downloader on the website just freaks out, but if you just open it in another browser it goes back to normal

Participant
May 31, 2024

No longer needed I've resolved the issue on my own

Participant
May 31, 2024

It says in the screenshots I've provided but I have resolved the issue on my own

Kevin-Monahan
Community Manager
Community Manager
May 31, 2024

Hello @Pedro24137194oga2,

Please supply the following information: How do I write a bug report?

 

Thanks!
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
mattchristensen
Community Manager
Community Manager
May 29, 2024

@Pedro24137194oga2 I'm sorry that's happening. Where does it say the CPU is too old? Could you share the rest of your system specs: RAM, GPU, GPU driver version, OS version?