Adobe Premiere Pro 2025 Randomly Shuts Down My PC (64GB RAM)

No, I don’t get any crash report pop-up when restarting Premiere after the crash. And yes, it was working fine in the earlier version—everything went downhill after updating to the latest version. It’s been crashing constantly and shutting down my computer ever since.

I see three people have responded here. One an Adobe Employee. These kind of problems typically are something on your setup / computer that is the problem. It would be easier if we could just say, 'hey, it's this...' but usually it's something on your end. Can you give anymore clues? Since you suggested it might be your igpu, did you try removing it in Bios or Device Manager as I suggested?

It seems my problem got ignorned.... oh well

Today I tried to edit a video but it kept crashing and shutting down my computer. I don't know the reason for it unless it a codec problem too??? I'm very puzzle with this behavior

@ivan__8953,

Thanks for being responsive to requests for more information.

I would now look for Windows event logs to see if it has recorded any errors you can follow up. Can anyone provide guidance on what to look for.

@IanB_360, are there PR logs that might be useful? I'm recalling that abrupt crashes not leave any logs.

I would restart the laptop, open PR, create a new test project, and then let it sit there for an hour. Does it crash?

If not, add some clips, make a sequence, and edit for a while. What happens?

Stan

It should be OK to have the two GPUs. Many desktops have them now, including mine. However, it may be different with a Laptop. You can go into your bios and disable the Intel GPU. Then you test and see how it goes without it.

Also, in Device manager you can disable that Display Adapter. Right-click the start-button and select Device manager from there.

Right now I have 1.81Tb free space available 

Yes it is a gaming laptop Alienware m15 r6 with 64 gbs of ram

I don't recall exactly which version but I've been this way since last month.

Is it ok to have two GPUs? one from INTEL and other from NVIDIA??

Hi @ivan__8953 how much storage space do you have free on the system? It is a total of 2TB correct? Is this the Gaming Laptop Dell Alienware m15 r6? If so then you have the integrated Intel UHD Graphics card plus the RTX 3070 GPU. Can you recall what the first version of Premiere Pro you were on when your system started to behave like this?

Here to Help
Ian 

I think that one might be causing a strange conflict on my system—it's shutting down my computer as if the power was suddenly cut. There should only be one GPU installed, right?"

I have NVIDIA 32.0.15.7602