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ivan__8953
Participating Frequently
May 1, 2025

Adobe Premiere Pro 2025 Randomly Shuts Down My PC (64GB RAM)

  • May 1, 2025
  • 16 replies
  • 1334 views

Hi everyone,

I'm having a serious issue with Adobe Premiere Pro 2025. Every time I use it, my PC randomly shuts down without warning. No error message, no freezing—just a full shutdown as if the power was cut.

My system specs:

64GB RAM

Intel high-end CPU i7

RTX graphics card

Plenty of storage and proper cooling

I've checked temps, drivers, and power supply—everything seems normal. No issues with other software or earlier Premiere versions. It only happens with Premiere Pro 2025.

Is anyone else experiencing this? Any ideas on what might be causing it?

Thanks in advance for your help!

    16 replies

    Show previous replies
    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    May 2, 2025

    Yes, thanks. Why do you suspect the Intel video driver?

    For my 12th gen, the current intel driver is: 32.0.101.6739, I have 6734 installed.

    I have the Nvidia driver 32.0.15.7602

    You can see this from Device manager/Display adapters

     

     

    I
    ivan__8953Author
    Participating Frequently
    May 2, 2025

    The specs of my system

    Model: Dell Alienware m15 r6
    Processor: Intel CPU i7 Gen 11
    GPU: NVIDIA GeForce RTX 3070 GPU
    Driver Display: Intel UHD Graphics (This one might be the causing this problem)
    Storage: 2Tbs
    OS: Windows 11, version 24H2
    Adobe Premiere Pro version: 25.2.3 Build 4

    If you need more feedback just let me know

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    May 2, 2025

    Yes, better to have actual specs, rather than 'high-end', so numbers to go along with it, including the actual PP version from the HELP/About screen.

    Info needed for a bug / tech support

      I
      ivan__8953Author
      Participating Frequently
      May 2, 2025

      Please let me know if you need more feedback on my system.

      I
      ivan__8953Author
      Participating Frequently
      May 1, 2025

      I'm currently using Windows 11, version 24H2. While working in Premiere Pro 2025, my computer shuts down completely after some time during editing.

      This issue only occurs with Premiere Pro; all other Adobe Creative Cloud applications are working fine without any problems.

      Do you need feedback on the type of GPU I use?

      IanB_360
      Community Manager
      IanB_360Community Manager
      Community Manager
      May 1, 2025

      Hi @ivan__8953 
      Which version of Windows are you using? And is the entire computer crashing and shutting down completely? 
      Here to help

      Ian

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