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Dec 15, 2025 8:57 PM UTC
Needs More Info

After updating I get a dxcore.dll issue that is preventing me from opening premiere.

After updating Premiere, I'm getting the error attached below:

 

869860i131BC8444F55F57C.jpg

 

I've tried:

re installing premiere

re installing and updating graphics cards

re installing c++ micrsoft redistributable 

 

Any tips?

5 replies

Dec 17, 2025 9:14 PM UTC

I can't seem to figure out how to download a previous version? I don't see that as an option in Creative Cloud. 

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Dec 17, 2025 9:13 PM UTC

Done, thanks. 

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Dec 17, 2025 9:12 PM UTC

I've tried:

re installing premiere

re installing and updating graphics cards

re installing c++ micrsoft redistributable 

870303i218C172B7811F141.jpg

 

RAM - 16GB

GPU - Intel R Core TM i9-99005 CPU @ 3.6 GHz

Windows 10 Version 1809

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Dec 17, 2025 6:42 PM UTC

I have the same issue with both Premiere Pro v25.6.3 and Media Encoder 25.6.  If I downgrade to older versions like Premiere Pro v25.4 and Media Encoder 25.4 everything works fine.

A solution would be nice.

 

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IanB_360
Community Manager
Community Manager
Dec 15, 2025 9:40 PM UTC

Hi @12971057 

Welcome to the Premiere Pro Forum community. Thank you for taking the time to report a problem. It would help us if you could use the link here, How to Report a Problem, which has steps to provide more information that can help us identify the issue. 

Here to help.

Ian

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