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Participating Frequently
October 12, 2023

BMD Desktop Video causing Premiere Pro to Freeze Playback

  • October 12, 2023
  • 47 replies
  • 5376 views
In my facility we have a number of PCs that are running Premiere 2024 and Black Magic desktop 12.7.1. We have been encountering a bug that only happens when transmit is enabled. With transmit enabled, Premiere will randomly, yet consistently, stop playing video in the program monitor, view and external display.  We can move clips around, drag the play head, but no video will update. The only way to get video to play again is to reboot Premiere.
Premiere Pro 24.0.0
BMD Desktop Video 12.7.1
Microsoft Windows 11 Pro
HP Z4 G4 Workstation
i9-10900X CPU @ 3.70GHz, 3696 Mhz, 10 Core(s)
Installed Physical Memory (RAM) 128 GB
NVIDIA GeForce RTX 3080 Ti
 
 

Jeffrey Di Lullo

Lead Content Creator

LCBC Church

47 replies

R Neil Haugen
Legend
October 7, 2024

Have you installed the 25.x public beta and tested that? It installs alongside/separately from the current/past versions, so you can run it separately to test things.

 

They've completely rebuilt nearly the entire image pipeline system, including wide-gamut working spaces with SDR display and even a quick switch for all CM on/off. It would be interesting to see if the BM controls actually work better.

Everyone's mileage always varies ...
Participating Frequently
October 7, 2024

I'm still getting the frozen output as well in 24.5.0 A year ago I gave up and switched back to 23.5, but decided to give 24 another shot on a new project. It will freeze consistantly if I have a fast speed/duration effect applied and I jump around the screen to quickly trimming clips.

I'm using a BM Decklink mini monitor 4K 12.7.1

Kevin-Monahan
Community Manager
Community Manager
October 4, 2024

Updating the status of this bug report.

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Bruce Bullis
Community Manager
Community Manager
October 4, 2024

You're posting in a thread about BMD problems, but your post doesn't mention using a BMD device; are you?

If so, what device and what driver version? Do the problems stop, if you disable the BMD transmit device?

Participant
October 4, 2024

I didn't know there are issues with the 24 and updated yesterday. It's been a nightmare.

 

* Production Monitor freezes within 5 edits.

* Takes a good 5 mins for the clip thumbnails to show up after each restart. It's only a 90s video.

* Export gets stuck at various percentages until Premiere Pro stops respondong....and need to force quit. I notice it got stuck at audio render quite ofte, but don't have a clue what is happening.

 

I've been sending resport back each time this happened and troubleshooting with the app, which did not help much besides saying doing a preference reset and upgrate to the latest version?! Help please! This is ridiculous.

Known Participant
March 6, 2024

Hello

 

24.2.1 was tested extensively today here.

- No more freeze monitor issue

- No more judder/stuttering/fluidity issues our of the decklink

 

But I now have the audio drop out issue, 😭

Participating Frequently
February 9, 2024

Thank you. I'll update and commence testing.

Participant
February 9, 2024

Early testing from my side, it looks like it has been "solved" no mention of it in fixed issues or known issues.

It's too early to confirm it has been offcially solved, but it looks promising.

The machine we're testing it on, hasn't had a frozen playback as of yet in the last 48 hours. The setup we're testing it on is using a blackmagic decklink mini monitor.

 

I've also tested in our VM environment using AJA KONA IP, altough I got a lot of other issues with 24.2 in this environment, i couldnt reproduce the playback issue.

 

Im carefully optimistic.

Participating Frequently
February 9, 2024

Does anyone have anything to report on this from trying 24.2? 

R Neil Haugen
Legend
January 12, 2024

Thanks Bruce ...

Everyone's mileage always varies ...