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June 29, 2026

Can't download tutorial files

  • June 29, 2026
  • 2 replies
  • 0 views

Just trying to learn Premiere and I’m unable to download tutorial files within the app on MacBook Pro. I keep getting this error message after clicking on download button. My internet connection is fine. Please help
 

 

    2 replies

    KatieToo
    Community Manager
    Community Manager
    June 29, 2026

    Hi ​@david_7597 

    Welcome to the Premiere forums! Glad you’re here, and thanks for providing a little information about your issue. We need a few more details to try to help. Please see, How do I write a bug report?

    Wondering if you’re trying to download tutorial from the Learn panel? At any rate, have you tried refreshing your Creative Cloud connection by logging fully out and back in? It might also help if you clear any leftover background processes via Premiere/Adobe by restarting it or the computer itself, if need be.


    To note, it may download to your Users > Shared > Adobe > Premiere Pro 2026 (if say using v26.3) > Learn Panel > payloads and you might want to check that permissions are available there.


    Hope to help!
    Katie