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Participant
May 26, 2025

Cannot add shared library to graphics panel: 'failed to add library at this time'

  • May 26, 2025
  • 2 replies
  • 274 views

When trying to add a libary that was shared with me I encounter 'failed to add library at this time' in the creative cloud panel when clicking 'add' on the library icon. I can add and delete other libraries that are shared just fine.

 

It occurs for both premiere pro and premiere pro beta which are running at the latest update.

I'm working on an Apple M1 2020 running the latest OS.

 

My libaries are synced otherwise. The only way I can access this libary is via the '+' browse shared libaries in the libarie panel where I am sent to the creative cloud page that gives the 'failed to add libary at this time' error in a red bar. Searching this error gives '0' other results.

 

What else is out there to try and get this libary synced?

2 replies

Participating Frequently
May 27, 2025

Thanks for the quick response! I’ll review the bug report guidelines and update my submission with the missing details shortly. Appreciate the support!

jamieclarke
Community Manager
Community Manager
May 27, 2025

Hi @P.Winfield - 
Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

 

What exact version of Premiere Pro are you using?

 

Can you post a screenshot of the error you are seeing?

 

Have you tried signing out of your account and then signing back in?


Sorry for the frustration.