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jefft40236083
Inspiring
July 31, 2025

Content not playing after brief freeze in PP 25.3.0 (Build 84)

  • July 31, 2025
  • 5 replies
  • 248 views

I have consistently seen a 5-10 second freeze in premiere that is always followed by none of the media in my timeline playing.  The CTI will move and the sound will play, but the video will not move whatsoever.  I have to restart premiere in order for it to be fixed.  Just started in the last couple of weeks.

 

I am running Windows 11 Pro

AMD Ryzen Threadripper PRO 5955WX 16-Cores (4.00 GHz)

128 GB RAM

NVIDIA GeForce RTX 3080

 

Thank You!

Jeff

 

5 replies

MyerPj
Community Expert
Community Expert
August 26, 2025

Be sure to try the tips @jamieclarke is giving you.

I'm using the studio driver, same version you noted, and not having any issues. I'm on a RTX-4070 with Intel i-9 12th gen.

You can start PP while holding down shift and you can have some options there including to ignore your 3rd party options one-time.

 

jefft40236083
Inspiring
August 26, 2025

Hello - sorry for the delay.  Here's my driver vesion: 32.0.15.7680

 

I see a driver update coming through and I will install it and see if that makes a difference.   We will see if the driver update will fix this.  Thank you!

jamieclarke
Community Manager
Community Manager
July 31, 2025

Hi @jefft40236083 - Can you let us know the driver version of your GPU.  You can find it in device manager > Displays > Driver. or the Nvidia App  Adobe recommends using the "Studio" driver version when working in Premiere Pro.

 

If you disable the alpha text layer do you still have the issue?

Can you try uninstalling the panels and let us know if that helps, then install them one by one.

jefft40236083
Inspiring
July 31, 2025

Sorry abou tthat. 

 

This usually happens when I am dragging or extending a clip in the timeline.  I complete the extension and then it freezes for a few seconds and then becomes unplayable.

 

I have some 3rd party plugins installed:

Artlist library

Motion 4 (Mt Mograph)

Motion Array library

Premiere Composer (Mr. Horse)

 

I am working with a multicam project inside of this sequence.

I have color grading effects on the particular clip that I extended, but various others in the timeline.  I also have an alpha layer that has a text overlay on it over the whole project.

 

I have not worked in other projects this week, so I'm not sure exactly if this will happen with any project or this specific one.

 

Hope this helps.

Jeff

jamieclarke
Community Manager
Community Manager
July 31, 2025

Hi @jefft40236083 -   Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

 

Do you have any third party plugins or panels installed?

Are you using any effects?

Can you check your audio hardware settings and make sure Default Input is set to "No Input"


Sorry for the frustration.