Inspiring

Continual Crashing of Premiere Pro

Forum|Forum|4 months ago
September 28, 2025
32 replies
654 views

Hi Guys

I recently started a new project after return from overseas holidays. No matter what I do only after creating no more than 60secs of timeline the program continuely crashes giving the error message 'Premiere Pro has encounted an error and must close' I have tried everything

Reset preferences
Uninstalled PP and installed previous version. have even gone back to try and get 25.4.0 (Build 99) to work.
Over the last wo days I have sent countless number of Error Reports,I have documented everything that is happening.

As a final thought I tried to Create a New Project (Using Stand Template Settings)
A new location to save to on a different internal Hard Drive
New Folders to bring footage from
Copied footage into the folder, only three small video clips to try and start.
After I had done all this opened the New Project and created a new bin for the footage and imported , then crash.
Sent report and tried again and discovered that the New Project hadn't saved.
Opened New Projected created one bin imported three small bits of footage and hit 'Save' which 'hung' then crashed so have no idea where to go next.

I just read some post from back 2024 where a user sems to have been experiencing the very same issues ,with a solution suggestion install version 24.0.0 ???

Editing and Playback

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JP2512Author

Inspiring

Hi

I apologise up front because this has been a frustrating problem for some time now, I certainly wouldn't like to be trying to earn a living using PP. I am a Video Hobbyist making videos for family of holidays etc. Last year I had much the same issues .

I have currently uninstalled the latest PP version and trying to work with 25.4.0 (Build 99) with very little success. When I seem to be able progress without issues it suddenly crashes. This computer is basically dedicated to Adobe products with just the email , and Microsoft programs, I run no plugins and have disabled Nortons. I have tried the following by starting a whole new project in another drive , relocated footage into the same drive and saved in this drive. I have lowered playback resolution, lowered in the Program Monitor down to 1/2 screen size to fit. Have optimised the sequence setting to best so now have run out of options.

I managed to progess to 1minute 15 seconds of timeline but thats it. We have had the following problems

Will not render this morning
Will not import footage/files, even tried one at a time but import hangs then eventually have to cancel.
Green screen on footage on Source Monitor sometimes
Cannot close program, hangs and only can close down by Ctl+Alt+Del and Task Manager
When trying to playback, Playhead won't move, no video in Program Monitor but plays in the background with audio.
Continual crashes with 'Premiere Pro.exe has encounted and error and has to close' Sent countless number of reports after crashes.
I have two AE sequences at the start of the project which also have been an issue. I thought the problem maybe cross related and yes AE also wanted to crash but maybe not as much.

Here is my system specs built 26/03/2024

Windows 11
MSI PRO B650M-A WIFI AMD AM5 MATX Motherboard, 4 x DDR5~128GB, 1 X PCI-E x 16, 2x M.2. SATA, * x USB 3.2
AMD Ryzen 9 7900X 3D without cooler (AM5) Ryzen7000 AMDCPU
Corsair Vengeance 64GB 2 x#@GB DDR5 UDIMM 5200 MHz C40 1.25v Desktop Gaming Memory Black
ASUS AMD Radeon TUF RX7800XT-016G Gaming RX7800 XT OC Edition 16GB GDDR6 2520 MHz Boost Clock RMA 19.5 Gbps, 3xDP 1xcHDMI
Corsair RM850e Fully Modular Low Noise ATX Power Supply-ATX 3.0 & PCle 5.0 Compliant 105degree rated Capacitors 80 PLUS Gold PSU.
Crucial T500 1TB Gen4 NVMe SSD 7300/6800 MB/s R/W 600TBW 1440K IOP 1.5M hrs MTTF Acronis True Image Adobe Creative Cloud for PS5
Deepcool AK400 Digital Performance CPU Cooler, 4 Heat Pipe Tower High Performance FDB Fan Real Time Statues Screen Intel
AOC 49" Curved 1800R 5120x1400 DQHD 32.9 Adaptive Sync, HDR Ultra Wide Screen

This machine should handle anything that my simple projects can throw at it even with a couple of AE graphics , titles, audio and voice overs!

I need a fix or some sort of indication what is the problem