Continual Crashing of Premiere Pro

Well the latest crash problem is when you try a drop a graphics template onto the timeline .Once you highlight the template to edit it , it goes into it normal Error Crash Problem.exe.

Is there anyone at Adobe that can help as we are at the end with this problem

Okay the drivers keep telling me they are all up todate , have even checked with my tech who confirmed this as well I have now uninstalled PP again and loaded 25.3 (Build84) to try and do something which up to about 6hours of editing seemed to work okay before a crash here and there. After a crash I am back working again but now it is not responding to creating a new sequence, after entering through 'Custom" a saved Preset Sequence then 'OK' nothing, will not create or respond.  Have tried closing out ,exiting trying again no response. I really am at the point of closing my subscription as I have been told so many times this is what I should do as Adobe has lost direction and I should find another editing program. I am paying monthly subscription and not being able to use PP. There needs to be a fix or reason for these continual crashed if I am going to continue with Adobe!

Hi @JP2512, it looks like you have an update option in the screenshot shared. Also check for updates for your AMD Radeon RX 7800 XT: AMD Radeon™ RX 7800 XT Drivers & Support

Hi

Was there any further thoughts on the information I sent regarding the Version and details of the drivers AMD (Radeon) ???

Just checked, see below.

Cheers

Hi @JP2512, the reports submitted are showing a crash with the AMD graphics driver. Can you double-check if your graphic drivers are up to date and share their version number?

Here is my system specs built 26/03/2024

• Windows 11
• MSI PRO B650M-A WIFI AMD AM5 MATX Motherboard, 4 x DDR5~128GB, 1 X PCI-E x 16, 2x M.2. SATA, * x USB 3.2 
• AMD Ryzen 9 7900X 3D without cooler (AM5) Ryzen7000 AMDCPU
• Corsair Vengeance 64GB 2 x#@GB DDR5 UDIMM 5200 MHz C40 1.25v Desktop Gaming Memory Black
• ASUS AMD Radeon TUF RX7800XT-016G Gaming RX7800 XT OC Edition 16GB GDDR6 2520 MHz Boost Clock RMA 19.5 Gbps, 3xDP 1xcHDMI
• Corsair RM850e Fully Modular Low Noise ATX Power Supply-ATX 3.0 & PCle 5.0 Compliant 105degree  rated Capacitors 80 PLUS Gold PSU.
• Crucial T500 1TB Gen4 NVMe SSD 7300/6800 MB/s R/W 600TBW 1440K IOP 1.5M hrs MTTF Acronis True Image Adobe Creative  Cloud for PS5
• Deepcool AK400 Digital Performance CPU Cooler, 4 Heat Pipe Tower High Performance  FDB Fan Real Time Statues Screen Intel
• AOC 49" Curved 1800R 5120x1400 DQHD 32.9 Adaptive  Sync, HDR  Ultra Wide Screen 

This machine should handle anything that my simple projects can throw at  it even with a couple of AE graphics , titles, audio and voice overs!

Well today is another day of frustration and trying to get ahead. I will list exactly what has happen this morning fromthe start up, and I really would like an answer to why this is happening.

• Opened PP-Project~ Media Pending  (Eventually gets there~Green Screen in Program Monitor)
• Timeline ~ Home Key ~ No Reponse
• Play ~ No Response
• Project file to Source Monitor ~ Yes ~ Try to view file No Response
• File ~ Save ~ Yes ~ Close Project ~ Yes but only Program Monitor Clears
• Not Closing
• File  ~ Not Responding ~ White Screen ~ Close Program ~ Not Responding ~ Trying to recover information ~ Cancel
• Task Manager to Close Down End Task.

I can't be anymore annoyed with this issue, surely there must be some clues to what is going wrong??????

Hi

This computer was a complete new build in March last year and as you can see by my previous post of my specs it should handle anything. As I am aware the drivers should be all up to date as AMD should do auto update. The files are just normally footage, shot on my Samsung S25 mobile. The footage is stored on the internal hard drive although I did move / copy from dropbox which would as I understand still make them in the cloud.(Currently we have a 500mbp Download Internet)  I thought I had made a lept forward in resolving the issue as my tech has said many times that Nortons can cause conflict with programs. I only had Nortons Utilities on this computer so I uninstalled it with the idea Windows 11 Defender would be in charge. As soon as I uninstall PP worked without any problem opening, importing files, editing the whole bit until today when; 1. I had CC crash with 'Cloud Helper' error  then first session after work this afternoon PP .exe Encountered an issue etc, so now we are back to square on , wanting direction and some sort of possible fix??????