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Videopitt
Participant
Mar 11, 2025 6:29 PM UTC
Needs More Info

Crash

Each time I start Premiere Pro it crashes on startl-up saying that Red Giant is no longer running. I have uninstalled all Red Giant files and plug-ins as well as uninstalled Premiere Pro and then reinstalled it. The problem still occurs unless I disable plug-ins at each start-up which is aggravating.  What can one do to resolve this issue?

    4 replies

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    Mar 11, 2025 8:48 PM UTC

    Well, it seems pretty certain, the plugins are messing you up. Since avoiding them on startup appears to work.

    We don't know if you are Mac or PC, so please take a look at this thread: Info needed for a bug / tech support

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    VideopittAuthor
    Participant
    Mar 11, 2025 8:19 PM UTC

    Yes, I have reset preferences, reset everything I can think of, scanned the drive for any residual elements of third party plug-ins. 

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    IanB_360
    Community Manager
    IanB_360Community Manager
    Community Manager
    Mar 11, 2025 7:53 PM UTC

    updating status.

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    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    Mar 11, 2025 7:20 PM UTC

    Info needed for a bug report

    PP 25.1 I take it? Did you Reset the plugin cache or just disable it from the dialog when holding shift while starting PP.

    Did you reset the preferences. I recently thought I had a problem, and I ran the Adobe cleaner, and I was surprised my preferences were still there? So, you might want to clear the preference.

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