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Distorted black or white windows when no media is playing.

Forum|Forum|2 years ago
April 23, 2024
3 replies
243 views

I have been having distorted black and white pixelation in my playback window and my source window. When I play the footage, it plays normally, but when I stop playback, it comes a black or white distorted image. I adjust the UI and it changes the distortion pattern and amount. I updated all of my OS setting, I updated my Premier Pro to the latest version and this persists. I reinstalled my OS and the issue persists. This has been happening since the last update. I have attatched my "about" settings and my premier version info.

Editing and Playback

Amy the Stuv

Community Manager

Hello @Tom2275846201os and @jamesboulding

Apologies for the delayed response. We need a bit more information to be able to understand this issue. Please see, How do I write a bug report? for our preferred method. We especially need to know what video codec you’re having this issue with and if you transcode that video or make proxies to work with, does this issue still persist? Additionally, are you still experiencing this issue in 26.3.2?

Please also note that support for intel based Macs will be ending with 27.0

Hopefully there was a solve by now and I would love to hear if there was.

Hoping to help,

Amy