Skip to main content
David Polk
Community Manager
Community Manager
March 20, 2024

Enhance Speech crashes on some Macs with Intel chips / AMD GPUs

  • March 20, 2024
  • 69 replies
  • 12946 views

The below is a fix that is working for some users.

 

Update: 
To fix the issue described below, upgrade your Mac’s OS to the latest version: Sequoia (15.0).
Go to Settings -> General -> Software Update
More information about Sequoia available here.

 

This issue effected some users with Mac Intel computers using AMD Radeon GPUs. The bug involved a crash when using Enhance Speech, particularly with longer audio clips. We do not see evidence that this was effecting other configurations.

We are continuing to work on a fix for remaining users still experiencing this issue. Thank you for your patience.

69 replies

Inspiring
November 15, 2024

What do you mean "what format is the audio"?

Are you telling me Premiere cannot deal with clips that have different sampling rates than what the project is set to? Can I mix music tracks that are provided at 44KHz with audio tracks that are 48KHz safely, or is this something Premiere can't handle?

Inspiring
November 15, 2024

Was it working properly before you updated to Premiere 25?

 

It has always crashed the system, especially if I use it on more than one clip, or the one clip I use it on is long.

Legend
November 15, 2024
What format is your audio? And does the sampling rate of your clips match
the sampling rate of your sequence?
Legend
November 15, 2024

Was it working properly before you updated to Premiere 25?  If so, revert to the previous version that was working for you.    One of the great things about Premiere (and all the other creative cloud apps as far as I know) is that you can have multiple versions installed on your system.   In the creative cloud app, in the Premiere Pro  section, just click on the 3 dots and choose other versions.  There is an option to NOT delete other versions...

Inspiring
November 15, 2024

I absolutely cannot use Enhance Speech on my Intel-based iMac 27" (3.6 GHz 10-Core Intel Core i9, AMD Radeon Pro 5700 XT 16 GB, 64GB RAM) on Sonoma 14.7.1 and Premiere 25.0.0. I don't even get a kernel panic, I get the spinning rainbow of death and then the computer may eventually shut itself off and restart, coming back to the OS with the message that it was shutdown because of a problem, with a prompt to re-open programs or not.

Most of the time I just shut the iMac down by holding the power button if I get the rainbow because I don't have 10 minutes to sit there waiting for it to finally shut itself down.

Legend
November 14, 2024

well I don't have the probelm, so just trying to point you in the right direction for help.   Good Luck

Known Participant
November 14, 2024

Wow, you're so supportive! Thank you! It's good to know the adobe community is doing everything they can to fix a problem so many people have had since 2020 but if your settings aren't exactly the same go somewhere else. I feel so supported. Love you all. 

Legend
November 14, 2024

There is a search function for this forum, so you should be able to find if there is a pre-existing thread.  If not, start one.  

Known Participant
November 14, 2024

Thank you I figured out how to turn it off, but it still and issue.

Sorry, I posted in the wrong thread. That's not helpful advice though and doesn't change the fact it's a still a problem and clearly, such a big problem it requires multiple threads. Is Adobe still working on this issue? Can you direct me to the correct thread so I can get help? That would be constructive. 

Legend
November 14, 2024

Thanks mattchristensen.  Not sure if many people realize just how great it is that Adobe employees will step up and help here.  And, gotta say, it's a great idea for people to explore the settings to see what's possible...  

mattchristensen
Community Manager
Community Manager
November 14, 2024

@Alaric0101 this forum thread is about an issue with the Enhance Speech feature on Mac systems with Intel processors. Your system is a Mac with an Apple silicon processor.

 

You can turn off automatic transcription of your media by going to Settings > Transcription and unchecking "Automatically transcribe clips". You can also find this setting on the right-hand side of Import Mode.