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David Polk
Community Manager
Community Manager
March 20, 2024

Enhance Speech crashes on some Macs with Intel chips / AMD GPUs

  • March 20, 2024
  • 69 replies
  • 12946 views

The below is a fix that is working for some users.

 

Update: 
To fix the issue described below, upgrade your Mac’s OS to the latest version: Sequoia (15.0).
Go to Settings -> General -> Software Update
More information about Sequoia available here.

 

This issue effected some users with Mac Intel computers using AMD Radeon GPUs. The bug involved a crash when using Enhance Speech, particularly with longer audio clips. We do not see evidence that this was effecting other configurations.

We are continuing to work on a fix for remaining users still experiencing this issue. Thank you for your patience.

69 replies

Known Participant
November 14, 2024

I have an M2 processor, Sequoia V 15.01, Premiere Pro 25 and am still having this issue.  Can we at least turn off the automatic speech-to-text? My only work around is to keep clicking, "cancel all" Why does it have to be automatic?  Why can't we just ask it to be transcribed when we want/need it?

Participant
October 9, 2024

Despite previous updates, the issue with the "Enhance Speech" function in Premiere crashing on my Intel-based Mac is still not resolved. It took me 4 hours to manually clear the audio types from various clips that were causing the crashes.

Please provide a permanent solution to this problem. As a temporary workaround, I tried uploading the audio to podcast.adobe.com, and it works for now. However, I have sequences with dozens of clips, and having to upload each one individually instead of processing them within the app is very inefficient.

LindaFazili
Inspiring
October 8, 2024

Yes thank you, with Sequoia installed the issue is solved for me. The enhancement takes a very long time though.

Participant
October 4, 2024

Essential Sound is not ready for prime time on INTEL Macs. Works fine on MacBook Pro M3.

Adobe????

Avoid using any Estential Sound settings that repeatedely cause full system crash on Mac INTEL Systems like this one:

2019 Mac Pro

3.2 GHz -16-Core INTEL Zeon

AMD Radeon Pro W5700X 16 GB

48GB Ram

Sonoma 14.6.1

Premeire Pro 24.6.1

Participating Frequently
September 27, 2024

Thius is not working at all and Enhance Speech on Adob epodcast doesn't work 

this invent nexw langage and change French into something which not existe and change some english speaker into kind of german 

wierd concept and technology : great on paper but not usable on real life as always with Adobe

Legend
September 25, 2024

MunchyBugs, it is unrealistic to expect Adobe to test every possible hardware and software configuration out there especially with pc's where the variety of configurations is infinite...  Back in the day, Avid mediacomposer was a turnkey system in which every piece of the hardware and software including the cables were provided...  and guess what, updates often caused problems on some systems...    Also, since your system is windows based, might be a good idea to start a new thread as the subject of this one is for "macs with intel chips."

Participating Frequently
September 25, 2024

I would have had to done this right after the crash, right? It's a bit too late now, and I'm not going to purposely make my computer crash. I saw someone else's comment that their hard drive failed after one of their crashes from this. No thanks! I suggest Adobe figure out how to replicate it on their end.

David Polk
Community Manager
Community Manager
September 25, 2024

We've continued to work on this issue w/ Intel Macs using AMD GPUs over the past few months, coordinating with our partners, and using the information in this forum to help diagnose what's going on. Thank you for continuing to provide the updates and the detailed information.

 

Please download the next version of PrPro when it comes out, 25.1, in early December (Dec 4 for most users -- we have staggared rollouts of new versions). We've included a new fix in that version that has addressed the crash issue on machines with this configuration in our internal tests.

Known Participant
September 25, 2024

I have a Dell PC with an Nvidia RTX A3000 and a Puget Systems desktop with a Threadripper processor and a high end Nvidia card. Enhance Speech STILL causes crashes on both of these machines. Like, as of today it is still crashing them. AGAIN, THIS IS NOT MAC RELATED! This is another situation in which Adobe is chasing nothing burgers down false rabbit holes. The problems with Enhance Speech, and many other Premiere related issues, are larger than one simple system configuration. 

Participating Frequently
September 25, 2024

How can i join the log ?