Enhance Speech crashes on some Macs with Intel chips / AMD GPUs

Hi @raffi2 and @Richard32672607bxp9 ,

sorry to hear that you still run into issues when using Enhance Speech.

Can you please confirm that you still encounter a Kernel Panic?

This is a fully system crash (not just a Premiere application crash) causing your computer to restart.

If this is still the case, the best way to get it actionable on our side is if you could provide us with the resulting Kernel Panic logs.

Here is a rundown on how to access the logs:

Saving the panic log

A minute or so after a spontaneous restart (or, in some older Macs, after starting up when they had spontaneously shut down) a Panic Alert is displayed, inviting the user to agree to sending the panic log to Apple. Don’t simply send the report to Apple, though, as it’s the only readily accessible record of what happened. Panic logs used to be saved in /Library/Logs/DiagnosticReports, from where you could open them in Console, but more recently may be found somewhere closer to /var/db/PanicReporter. They’re thus best copied as soon as they appear and before sending them to Apple.

If the alert isn’t already showing the panic log, click on its Report… button, then open a text editor like TextEdit. Copy the whole contents of the panic log into an empty text window and save it somewhere safe before clicking on the button to send the report to Apple. Once you’ve done that, the alert is dismissed and can’t be brought back.

Once you have saved the report to disk, it would be great it could be shared with us.

Thank you!

My model is this one :

 MacBook Pro

MacBookPro16,4

Intel Core i9 8 cœurs

2,3 GHz

64 Go

i tried this with sonoma and latest sequoia : same !

Also, sorry for the tone of my initial comments, I've just found this very frustrating, especially my computer crashing in the middle of work.

iMac
Retina 5K, 27-inch, 2020

@Richard32672607bxp9 

What model Mac is this?  I.E. a Mac Pro 7.1?  Can you post the model number so I can attempt to locate one to test on?

Premiere 24.6.1 (Build 2)

3.8 GHz 8-Core Intel Core i7

AMD Radeon Pro 5700 8 GB

64 GB 2667 MHz DDR 4

Sorry but nothing is sorted sequoia doens't adress this issue and it's still crashing for the hundred of times !!!

@Richard32672607bxp9 could you please tell us which hardware setup / version of Premiere you're using?

I'd like to be the first to report that this hogwash and the issue is NOT fixed. I am running Sequoia 15.0, tried enhance speech, and it crashed my computer as before. I urge you to remove your update, change the status from fixed, and ACTUALLY FIX THIS. It's absurd.