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David Polk
Community Manager
Community Manager
March 20, 2024

Enhance Speech crashes on some Macs with Intel chips / AMD GPUs

  • March 20, 2024
  • 69 replies
  • 12946 views

The below is a fix that is working for some users.

 

Update: 
To fix the issue described below, upgrade your Mac’s OS to the latest version: Sequoia (15.0).
Go to Settings -> General -> Software Update
More information about Sequoia available here.

 

This issue effected some users with Mac Intel computers using AMD Radeon GPUs. The bug involved a crash when using Enhance Speech, particularly with longer audio clips. We do not see evidence that this was effecting other configurations.

We are continuing to work on a fix for remaining users still experiencing this issue. Thank you for your patience.

69 replies

David Polk
Community Manager
Community Manager
September 23, 2024

This post has been updated to communicate a fix available in the latest Mac OS (Sequoia) update.

Legend
August 30, 2024

brownfish, so this is only happening with Beta version?  Never a good idea (and not recommended) to use the beta for real work...   Theoretically, you may be able to open the premeire pro project in the latest release version...  but no promises...

Inspiring
August 30, 2024

Thanks for asking: 96gig RAM, MacPro 2019 Intel.

UHD 23.976

Nothing out of the ordinary here.

This isn't a new sequence. Or a new project.

I've been working on the for a couple of months now with no issues at all.

I don't easily blame things on bugs in software, but I think it's pointing to a Beta issue.

Inspiring
August 30, 2024

Ok. I agree that it does seem like a corrupt project.

But I've been using PP for 4 years now and, again, my system is rock solid.

Be it Beta or non-Beta versions, I have rarely had a crash - like once every six months. And they never repeated.

However, I'm in no-way saying your problems are imaginary.

As for this post, I'm just contributing to this bug report in the hopes it might help solve the problem.

 

Legend
August 27, 2024

BrownFish, how much ram do you have on your system?  And what are your sequence settings?   Never easy to diagnose issues from a distance but happy to help and try and solve your problem...

Legend
August 27, 2024

MunchyBugs, besides editing primarily long form documentaries, I also provide support for other editors...  I rarely have had any issues on my own projects or while editing for clients.  The only time I can remember serious issues was when working on a client's first generation apple M1 macbookpro a few years ago..  I was able to workaround and the problems that were caused by too early adoption of new technology with the help of people on this forum...     However, I have had to deal with many issues because support clients have dug themselves very deep holes for which they rarely were willing to take responsiblity for...   I've been accused of being an adobe apologist...  but I'm just being a realist as to what's required to be a working professional with extremely complex technology which involves NOT just the software and hardware but also constantly evolving formats...  which can present unanticipated issues.  For example a couple of years ago, sony changed the way their cameras handled colorspace...  Some of the issues my client was having with constant crashes were caused by this...  Both civilian participants here and adobe employees were quickly able to help me discover the problem and the solution.  

 

I have worked extensively on avid and apple fcp 1-7 before moving primarily to premiere with occasional forays into Davinci Resolve for difficult color correction tasks.   All NLE's have issues and Premiere has been as stable if not more so than any other alternatives...     

Known Participant
August 27, 2024

BrownFish, welcome to Premiere Life, aka Crash Life. When projects begin to get beyond the scope of YouTube Shorts, Premiere seems to inevedibally crash and break. Unfortunatly, this has been an issue for over a decade and it doesn't seem to ever get resolved. Once a project starts doing this, Adobe will tell you the project file is corrupted and the only way to "fix" it is to re-import that project file into a new project. They will start by having you clear preferences, clear cache, delete peak files, proxies, etc. After all that, you'll re-import the project file. You'll lose a bunch of work but at least you should still have your timelines. The likelyhoood of it continuing to be unusable decreases, in my experience, from 98% to 55%.

Inspiring
August 27, 2024

Quicktime ProRes 422.

Legend
August 27, 2024

BrownFish, what is the format of the resolve clips?   

Inspiring
August 27, 2024

Working away in PremierePro Beta.

Imported some rendered QT footage from Resolve.
Put it in my timeline (as I've done hundreds of times)
Clicked on a clip and ...crash.
Weird. My system is very stable.
Opened project,  clicked on same clip - crash
Opened project,  clicked on different clip - crash
Opened project,  clicked on same clip - crash
Opened project,  deleted imported media, clicked on any clip - crash.
Opened different project - all is fine.
Opened auto-saved project,  clicked on any clip - crash
Tried to open project in non-Beta version - nope. Won't open.
Uh oh.
On an Intel Mac Pro 2019 and read the bug reports about enhanced audio.
Deleted all enhanced audio audio, clicked on any clip - crash
Opened project, got rid of all Resolve media, click on clip...ok!...until the last clip and then crash.
Opened project, managed to delete last clip in timeline, removed all enhanced audio - now all clips are fine.
Everything plays back.
Ah ha! Great. 
Reimport resolve Quicktimes and click on clip  and then crash.
WTF?