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David Polk
Community Manager
Community Manager
March 20, 2024

Enhance Speech crashes on some Macs with Intel chips / AMD GPUs

  • March 20, 2024
  • 69 replies
  • 12946 views

The below is a fix that is working for some users.

 

Update: 
To fix the issue described below, upgrade your Mac’s OS to the latest version: Sequoia (15.0).
Go to Settings -> General -> Software Update
More information about Sequoia available here.

 

This issue effected some users with Mac Intel computers using AMD Radeon GPUs. The bug involved a crash when using Enhance Speech, particularly with longer audio clips. We do not see evidence that this was effecting other configurations.

We are continuing to work on a fix for remaining users still experiencing this issue. Thank you for your patience.

69 replies

Participant
August 20, 2024

I've found that if I open Premiere, delete all media cache, then open the project I'm trying to complete, it seems to help avoid the crash. That's onluy partially effective, but I was able to deliver some finished work that needed the benefit of the enhanced audio.

David Polk
Community Manager
Community Manager
August 19, 2024

What is your chip configuration? If it's different from above, then Enhance Speech is re-rendering whenever you make a change, which is normal, for now. If you have longer clips that need to be enhanced, I would suggest considering doing that at the end. Or you can use the "render and replace" feature so that it doesn't re-render. We are working on figuring out a way to make re-rendering unnecessary with this technology.

Legend
August 19, 2024

James5D31, Unfortunately most iphone footage is variable frame rate which can cause intermittent and unpredictable issues..  And is heavily compressed which can also cause problems.  

 

use mediainfo to determine whether your source is variable or constant frame rate
https://mediaarea.net/en/MediaInfo/Download
if it's variable use handbrake to convert to constant frame rate setting the quality slider in the video panel to maximum or use shutter encoder https://www.shutterencoder.com/en/ which allows you to transcode directly to prores or other mezzanine formats, "First choose a video codec.
Then in the "Advanced features" section check the box "Conform by:" and set your frame rate in images/seconds." from ShutterEncoders FAQ. You want to figure out what the original target frame rate of the smartphone or screen recording was and set to that in the conform dialog.

 

And I strongle recommend setting your target format to an all iframe format like prores.  Not only will each video frame be discreet, the audio will be uncompressed which will probably hel

 

Post back if you have any questions

 

Participating Frequently
August 18, 2024

with online enhance speech we get an other translation language which donésent exist !!!!!!!!

Participating Frequently
August 18, 2024

It's appenning since several month and accros all the updates …

i lade it work once with goo result, and on the latest beta i was able to make it work once on a fresh account, but it's not htesame good result : very wierd 

Inspiring
August 14, 2024

Thanks, was about to post a bug report. But this sums it up.

Known Participant
August 14, 2024

This is not just a Mac or Intel issue. I have a Puget Systems machine with a Threadripper 3970X processor, 128GB RAM, and an Nvidia RTX3090. I have seen this issue several times. No need to involve your partnerns at Apple; its not an Apple issue. It is another Adobe issue with Premiere. That's okay, though, there are still issues from CS6 that crop up so we can all just write this off to Premiere being shoddy.

Participant
April 17, 2024

I'm experimenting with the Essential Sound tools and using it to clean up some poor quality iphone footage with background noise. The function works (sometimes) and does a great job but then if I make a minor edit somewhere else it then starts re-running again and again and repeatedly crashes my mac. It also doesn't seem to save the audio and keeps overriding itself again and again and again. A simple 2 minute edit with 7x clips or so has crashed my mac 30 or 40 times now.

 

All I want to do is effectivey run the clean up, save it, and leave it at that without it re-running the scan everytime I go back into the timeline. Any ideas, anyone?

Participant
April 29, 2024

I've had a similar experience but with a longer file that doesn't complete the cleanup, the clean up demo worked perfectly. but not practice. I wondered if it was a memory issue. 

Known Participant
April 10, 2024

Premiere Pro is Crashing/Freezing up my cpu EVERY time I try to use Essential Sound  "Enhance".   It crashes/freezes under multiple instances. 

This is after the lates mac OS update and adobe update

If I do the following.

  • After I do the standard of choosing "Dialouge" in Audio type..
  • Enhance Struggles to "Enhance Speech" and crashes or freezes my entire computer
  • use "Enhance Speech" on multiple clips it crashes the cpu/Freezes.
  • shorten or lengthen the clip AFTER "Enhance Speech" actually works it crashes the cpu/freezes up.
  • use the mouse in ANY way while "Enhance Speech" is processing it crashes the cpu/freezes up.
  • Move a clip it crashes the cpu/freezes.

I have spent hours on the phone with adobe, they have tried every single thing under sun like.

  • Changing pp Prefrence files
  • using and earlier version of pp
  • uninstall
  • reinstall
  • new user account on mac
  • I'm sure there are many other things they did I have not described

I tried

  • Transcoding to different codecs (no luck)
  • uninstall
  • reinstall

The only success I have had is by cutting the clips into smaller pieces.  and even then with too many clips being processed it Crashes/freezes the cpu.
I hope ADOBE can work this out because it is a great feature that should work on our subscriptions.

 

Participant
March 20, 2024

So if I have an edit where I've applied Audio enhance to my clips and then decide to make an edit to that clip, audio enhance starts to process again and without fail my computer crashes. I'm wondering if anyone else has had this issue and if there is a solution. 

 

I'm running on Sonoma 14.4 and Premiere 24.2.1

 

The only workaround I've found so far is if someone saves a copy on another computer for me I can reopen it without issues. 

Javispics
Participant
May 23, 2024

Same problem here! My computer crashed like 6 times lately due to this tool...