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Deyvid38799571lz04
Participant
Jul 25, 2024 1:08 AM UTC
Needs More Info

Erro de memoria

Como vocês estão? Estou tendo um problema há algum tempo, tenho uma assinatura da Creative Cloud e meu Adobe Premiere ultimamente tem me aprersentado lentidão e travado o programa.

Está acontecendo nas últimas atualizações.

 

Meu sistema tem 23gb de memória e uma placa de vídeo gtx 1650.

Intel(R) Core(TM) i7-10750H CPU @ 2,60 GHz 2,59 GHz

Sistema operacional de 64 bits

 

 

 

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    2 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jul 25, 2024 5:07 PM UTC

    The status of this bug report is updated.

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jul 25, 2024 5:06 PM UTC

    Hi Deyvid,

    I appreciate you filing the bug report. The team will need more information in order to help you. Can you provide more details? See, How do I write a bug report?

     

    Please check this potential solution: https://community.adobe.com/t5/premiere-pro-discussions/a-low-level-exception-occurred-in-importermpeg-importer-39-and-importer-81/td-p/13257470

     

    Please also try deleting the media cache. Press Shift at launch and delete the cache from the Reset Options dialog box.

     

    I hope the team will assist you shortly. I am sorry for the issue.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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