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ROSS CINEMA
ROSS CINEMA
Participating Frequently
Apr 28, 2025 4:03 PM UTC
Needs More Info

Export Window - Not Opening and Unresponsive

MacbookPro m2 chip, 32GB RAM.

 

I am hitting export media with nothing happening.

 

I press command+M  or file -> export

The window should appear and let me export options and settings.

Nope, doesn't open, ever. multiple reinstallations of premiere, updates, etc etc..

 

Sometimes if i wait long enough i get a blank grey export screen, which just shows nothing.

 

what is going on!

 

4 replies

ROSS CINEMA
ROSS CINEMAAuthor
Participating Frequently
Apr 30, 2025 10:43 PM UTC

here is a video of my trouble - https://we.tl/t-ZuoCUiAxcA

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ROSS CINEMA
ROSS CINEMAAuthor
Participating Frequently
Apr 30, 2025 7:25 PM UTC

Today i started an entirely new project and added the required pro res file i'm trying to cut down.

- not ideal but i need to deliver my client something. started editing and managed to do 10 exports. now export window won't open. again. 

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ROSS CINEMA
ROSS CINEMAAuthor
Participating Frequently
Apr 28, 2025 10:53 PM UTC

cool, thanks

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IanB_360
Community Manager
IanB_360Community Manager
Community Manager
Apr 28, 2025 5:31 PM UTC

Hi @ROSS CINEMA 
and welcome to the Premiere Pro Forum community.  Thank you for taking your time to file a bug report. The team just needs a little more information to begin troubleshooting. The link here  How do I write a bug report has steps to providing more information about your bug that can help us identify the issue. 
Were here to help.

Ian

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