Skip to main content
C
calebb1677722
Known Participant
August 18, 2022

Frame.io keyboard shortcut doesn't work

  • August 18, 2022
  • 7 replies
  • 1518 views

I use the Frame.io panel in Premiere quite a bit so I set up a keyboard shortcut (Shift+3) and removed the previous shortcut that was associated with that key. 

 

But it doesn't work. I can press Shift+1 for the project panel, Shift+5 for Effects Controls, etc... but for some reason the Frame.io panel doesn't open when I hit the shortcut I created. 

 

Any idea why? Is it just an obscure bug?

    This topic has been closed for replies.

    7 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 12, 2024

    The status of this bug is updated.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    C
    calebb1677722Author
    Known Participant
    July 12, 2024

    Any updates on this? I still use the Frame.io review panel on the daily, a functioning shortcut would sure be nice...

    C
    calebb1677722Author
    Known Participant
    June 15, 2023

    Thanks again, Neil!

      R Neil Haugen
      R Neil Haugen
      Legend
      June 15, 2023

      At the top of the reply area is a choice between Discussions, Ideas, Bugs. I've moved it to bugs.

       

      Neil

      Everyone's mileage always varies ...
        R Neil Haugen
        R Neil Haugen
        Legend
        August 20, 2022

        I just had a couple minutes, tested this on a PC laptop. Confirmed with multiple key-shorts attempted.

         

        Normally doesn't work, but IF you use the menu item to open the Frame.io panel, then close it ... in that workspace ... you can use the keyshort.

         

        However, change the workspace, and it won't activate the panel. Go back to the workspace you were using, now it won't work.

         

        Yup, definitely a BUG. File the sucker.

         

        Neil

        Everyone's mileage always varies ...
          C
          calebb1677722Author
          Known Participant
          June 15, 2023

          Thanks all for your input and troubleshooting on this... I must've stopped getting notifications from this thread at some point, but just pulled it up today as I was thinking about it (since it is still impeding my workflow...) 

           

          I feel very basic but I cannot figure out how to report this as a bug. I found this post but it simply says "create a new discussion and mark it as a bug report"... Is there some special "mark as bug" button on this post that I just cannot find? Or do I need to duplicate my OP and then I will be able to file it?

          gerikp
          Community Expert
          gerikpCommunity Expert
          Community Expert
          August 19, 2022

          I just tried this out on my machine and can confirm there's something funny going on. I mapped the "Review with Frame io" panel to Shift+7 and then when I tried it I got the expected result, the panel highlighted and became active. Then I moved to another panel and then high Shift+7 to go pack to the frame io panel nothing happened; it wouldn't activate. I then went back and deleted the keyboard shortcut and then added it again. I got the same result, the Review Panel would activate and then stop activating after some use. @calebb1677722 you might add this to the UserVoice forum https://adobe-video.uservoice.com/forums/911233-premiere-pro

           

            R Neil Haugen
            R Neil Haugen
            Legend
            August 20, 2022

            What does it show in the keyboard for that 7 key in the keyboard shortcuts panel?

             

            As it sounds like it's applying that key short from certain panel "focus" states but not others. On the key, you will see that split color thing. Hover over and it gives you a 'tooltip' showing the various uses of that key in various panels.

             

            Neil

            Everyone's mileage always varies ...
            gerikp
            Community Expert
            gerikpCommunity Expert
            Community Expert
            August 20, 2022

            I just picked the 7 key at random to mimic the OP's workflow. I switched to using a Function key that isn't bound to anything in the default keyboard shortcuts and I had the same results. The Review panel would open and activate on first use and then after that, it would not.

            R Neil Haugen
            R Neil Haugen
            Legend
            August 18, 2022

            Many of the shortcuts are "panel focus dependent" ... meaning they only work in some panels, not others. I haven't checked to see if that's the case for  that one ... but check in the keyboard in the keyboard shortcuts dialog for whether that shows on the keyboard as affecting all panels or is only active in some.

             

            Neil

            Everyone's mileage always varies ...
            C
            calebb1677722Author
            Known Participant
            August 19, 2022

            The shortcut is listed under Application > Window > Review with Frame.io. At the bottom of the keyboard shortcuts window, it says, "Application shortcuts (purple) are active regardless of panel focus." So I don't think that is the issue here. 

              R Neil Haugen
              R Neil Haugen
              Legend
              August 19, 2022

              I won't have time to check this out at the shop today. Hopefully Monday I can. You might well have a buggy bit here.

               

              Neil

              Everyone's mileage always varies ...
              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices