Frame.io V4 gets stuck trying to authenticate in browser in Premiere v26.0.0

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Frame.io v4 panel opens and I when I select “Get Started” to login into my Frame.io account. It just gets stuck at “Authenticating... Please continue in browser”. It would normally open up my broswer to authenicate, but it is not doing that now. It was working like normal in Premiere 2025 or the previous version. Is anyone else having this problem and is there a solution to this?

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A

Audiotechnical

Known Participant

I believe this is now working as expected! (For me at least). I also had this same issue this morning. I tried signing out of my Adobe account (and back in), from those 3 workarounds I tried deleting that Key Chain entry. Neither of these worked, so I did a full reboot of my Mac, and hey presto, at the point of Authenticating from the ‘Get started’ button in the Frame.io panel in Premiere, my Safari DID pop up, and requested a sign in, followed by a floating native Apple Window asking permission to access Adobe Premiere 26.0.0.

Whether or not is was all three of these actions that made it work, or just one of them (I’ll never know), my Frame.io integration is now all up and running.

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BJ Warshaw

Adobe Employee

@Audiotechnical great to hear you’re back in! Thanks for the update and apologies again for the inconvenience.

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B

BJ Warshaw

Adobe Employee

Hi folks,

Sorry for the disruption here, we’re aware of the issue, which seems to occur on upgrade from previous versions of Premiere to Premiere 2026 v26.0.0. Here are some ways to work around it:

Open Premiere 2025 > open the Frame.io V4 panel > click “Browse” tab > click the Account name on the top left > click “Log out”. Then reopen Premiere 2026 and click “Get Started” to log back in.
On Mac OS, close Premiere and open Keychain Access. Make sure you have the “login” item selected in the left navigation menu. Search (or scroll to) `com.adobe.frameio.token`, right-click > Delete. Reopen Premiere 2026, click “Get Started”.

Please report back if none of these steps work, or contact support@frame.io for further direct assistance. Apologies again for the inconvenience.

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jessicas34159505

Participant

… And how do you suggest I downgrade my Premiere 26 project file to 25?

I tried all other suggested fixes and NONE are working.

This is a major work flow muck up, you guys are so sloppy with your updates.

Might have to switch to DaVinci

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Patrick Southern

Community Manager

@jessicas34159505 we need to update this post. You’ve tried the Keychain Access step and it’s still not working? I’m happy to jump on a call with you to fix the issue live.

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