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nguyenkt08
Known Participant
Nov 2, 2025 11:51 AM UTC
Needs More Info

how to fix "A low exception occurred (Player:76)" ?

Timeline/audio still playing but the Program Monitor is frezee
I have issue constantly, one time every hour, so it's 4-5 times per day
I tried the methods I found on Youtube/reddit but nothing works.

My hardware info is also atteched, but I think they're good enought to run the software.

How to prevent this?

FYI, I never have this problem using other video editing software, only Premiere Pro.

 

8 replies

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
Nov 18, 2025 1:19 PM UTC

Hi @nguyenkt08 - Do you have any background apps or utilities running? Some third party software (like antivirus tools, screen recorders, or system optimizers) can sometimes interfere with Premiere Pro.

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nguyenkt08Author
Known Participant
Nov 17, 2025 5:29 AM UTC

 I just updated, it's better but not fix the problem, I still get the same error maybe one time every 3 hours

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jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
Nov 12, 2025 2:32 PM UTC

Hi @nguyenkt08 - Download the latest drivers from Nvidia you can find them at Nvidia Driver Search

Enter your GPU information (Geforce RTX 30 Series > GeForce RTX 3060Ti) the latest version is currently 581.57.

Adobe recommends using the "Studio" driver version when working in Premiere Pro.

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nguyenkt08Author
Known Participant
Nov 12, 2025 1:21 AM UTC

tks for respoding, I thought this has been ignored 😅

My monitor is connected to the GPU, so the dGPU (dedicated) is active and the iGPU (integrated) is automatically disable, do you mean I should turn the iGPU on?

 

this is the inforamtion, and I did try to update the driver before asking

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jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
Nov 11, 2025 3:23 PM UTC

Hi @nguyenkt08 - We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

 

Can you let us know what your integrated GPU (iGPU) and dedicated GPU (dGPU) driver version is?  You can find this information in device manager > display > GPU > driver tab 

 

To isolate if it is a GPU issue can you navigate to Device Manager > Displays and then disable your integrated (iGPU) or dedicated GPU (dGPU) one at a time 

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    nguyenkt08Author
    Known Participant
    Nov 4, 2025 10:12 PM UTC

    I don't install any plugin and I also only using the basic function, as you can see on my timeline. None of any complicated effects.

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Nov 4, 2025 5:37 PM UTC

    Hi @nguyenkt08 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
    Please see, How to Report a Problem.

     

    Do you have any third party plugins or panels installed?


    Sorry for the frustration.

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    nguyenkt08Author
    Known Participant
    Nov 4, 2025 4:06 AM UTC

    Hello? is The Internet really dead?

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