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Kowboy
Participant
September 7, 2026

just spins stating Generating response, for a very long time, then says there was a problem answering my request

  • September 7, 2026
  • 2 replies
  • 11 views

i said it all in the title

 

 

    2 replies

    KatieToo
    Community Manager
    Community Manager
    September 7, 2026

    Hi ​@Kowboy 

    Thanks for stopping by the Premiere forums. In order to better troubleshoot, we need to ask for a few more details like if Mac (and what macOS) or PC (whether Windows 11/10, plus what driver version & build), what version & build of Premiere are you using, how’s your media stored (NAS/External) with our bug report details. 

    Please also provide more details on the issue with what exactly is happening with the response and spinning, and if this is indeed inside Premiere?

    • Premiere Version: Find the exact version/build of Premiere you’re current using.
    • Operating System: Specify Windows or macOS, along with the version.
    • Mac Chip (Mac Only): Please let us know what M-series chip you have. If Intel please include GPU.
    • GPU and Driver (Windows only): Please let us know your video card and driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.
    • Media Files: video, images, etc. and what types (can check under Media Properties)
    • Media Storage: Are your Scratch Disks set to your Documents folder or the same as project, and is this the same as the Media drive?

    Also, if you could please let us know the following, this is also help to know:

    • Does it affect all projects or only some? What about new, empty projects?
    • Do you recall which Premiere this was last working in, and what might have changed? Any plugins, update to computer, etc.
    • When did the problem first begin?

    Thanks,
    Katie

    John T Smith
    Community Expert
    Community Expert
    September 7, 2026