low level exception occured player 55 & 63

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Working on a project that is using lucid link (it is pinned to my cache and I have moved the file to my hard drive to see if it was causing it and still the same issue presists) and i am recieving the above errors.

I have updated my GPU Driver, i have also been through all releated posts and tried all possible fixes avaliable apart from changing to mecury playback engine software engine Gpu accerlation to software only as the option is not avliable to me.

Any help very appreciated cheers

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deilsonl78753463

Participant

I ran into Adobe Player (Player:55) on a Mac Studio M2 Max. Playback wouldn’t start anywhere on the timeline, even after clearing the media cache. What seems to have restored playback was creating a new Premiere project, choosing File > Import, selecting the original .prproj file, and importing the affected sequence. The timeline played again in the new project.

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Dani_V.

Community Manager

Hi @rebecca_6874,

Sorry for the frustration, we need a few more details to try to help with the issue, like Premiere Pro version, operating system and hardware specs. Please see, How do I write a bug report?

What kind of media are you working with and is it all on LucidLink as well? Where is your media cache being stored? You can check its location under Preferences > Media Cache > Media Cache Files.

Are you using any plug-ins in this project and is this error showing up with a specific action or type of file?

Also, if you double-click on the error in the Events panel, can you see any additional information?

Hope we can help you soon,
Dani

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