Skip to main content
R
rebecca_6874
Participant
April 18, 2025

low level exception occured player 55 & 63

  • April 18, 2025
  • 1 reply
  • 253 views

Working on a project that is using lucid link (it is pinned to my cache and I have moved the file to my hard drive to see if it was causing it and still the same issue presists)  and i am recieving the above errors.

 

I have updated my GPU Driver, i have also been through all releated posts and tried all possible fixes avaliable apart from changing to mecury playback engine software engine Gpu accerlation to software only as the option is not avliable to me.

 

Any help very appreciated cheers

1 reply

D
Community Manager
Dani_V.Community Manager
Community Manager
April 18, 2025

Hi @rebecca_6874,

Sorry for the frustration, we need a few more details to try to help with the issue, like Premiere Pro version, operating system and hardware specs. Please see, How do I write a bug report?

What kind of media are you working with and is it all on LucidLink as well? Where is your media cache being stored? You can check its location under Preferences > Media Cache > Media Cache Files.

Are you using any plug-ins in this project and is this error showing up with a specific action or type of file?

Also, if you double-click on the error in the Events panel, can you see any additional information?

Hope we can help you soon,
Dani

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices